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Folder Sync across a WAN

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Folder Sync across a WAN - 25.Sep.2008 12:31:28 PM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		Folder Sync works great for users that are on Exchange Servers that are on the same LAN as MA.

Folder Sync appears to time out for users that are on Exchange Servers that are across a 1.5 MB MPLS WAN Link.

Is there anyway to increase the timeout for WAN Links.

Here is a capture from the logs.

2008-09-25,12:13:54,286,1,"#00001B58","#00000001","info   ","UMPoll.ExPoll","Starting 776e814f-1b26-489b-ad3c-63593180c3e5"
2008-09-25,12:13:54,286,1,"#00001B58","#00000003","info   ","UMPoll.ExPoll","Mutex Wait...Started"
2008-09-25,12:13:54,301,1,"#00001B58","#00000005","info   ","UMPoll.ExPoll","MonitorPolling 660000"
2008-09-25,12:13:55,270,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Initializing MAPI"
2008-09-25,12:13:55,364,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Init ok"
2008-09-25,12:14:55,740,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Request Users List"
2008-09-25,12:14:55,755,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Request Users List...OK"
2008-09-25,12:14:55,755,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Processing XXXXXXXXXXX@XXXXXXXXXXXXXXX.com"
2008-09-25,12:14:57,771,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Polling File Found: UMPollCook_XXXXXXXXXXXXXXX@XXXXXXXXXXXXXXXXX.com.dat"
2008-09-25,12:14:59,990,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Trav Folders..."
2008-09-25,12:15:08,193,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Calendar"
2008-09-25,12:15:08,833,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Contacts"
2008-09-25,12:15:09,490,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Deleted Items"
2008-09-25,12:15:10,130,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Drafts"
2008-09-25,12:15:10,833,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","GetFolders Inbox: Inbox"
2008-09-25,12:15:11,677,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox, subfolders:31"
2008-09-25,12:15:13,818,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\_mailarchiver, subfolders:0"
2008-09-25,12:15:16,021,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\_monitor, subfolders:0"
2008-09-25,12:15:18,209,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\_sogoinvest, subfolders:0"
2008-09-25,12:15:20,521,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\2007, subfolders:0"
2008-09-25,12:15:22,646,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Arcus Info, subfolders:0"
2008-09-25,12:15:24,818,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Arizona Information, subfolders:1"
2008-09-25,12:15:27,427,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Arizona Information\ERP Project, subfolders:0"
2008-09-25,12:15:29,662,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\asset transfer, subfolders:0"
2008-09-25,12:15:31,834,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Att T1 Info, subfolders:2"
2008-09-25,12:15:34,334,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Att T1 Info\San Diego Office, subfolders:0"
2008-09-25,12:15:36,881,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Att T1 Info\San Ramon, subfolders:0"
2008-09-25,12:15:38,974,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\BES Information, subfolders:0"
2008-09-25,12:15:41,053,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Canada Information, subfolders:0"
2008-09-25,12:15:43,146,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Cicso Certification, subfolders:0"
2008-09-25,12:15:45,459,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\dsl info, subfolders:0"
2008-09-25,12:15:47,584,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Expense Report Information, subfolders:0"
2008-09-25,12:15:49,709,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Help Desk, subfolders:0"
2008-09-25,12:15:51,881,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\HR, subfolders:0"
2008-09-25,12:15:54,006,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Insight and Dell Quotes and Orders, subfolders:0"
2008-09-25,12:15:56,225,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Job Description, subfolders:0"
2008-09-25,12:15:58,334,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\logins, subfolders:0"
2008-09-25,12:16:00,522,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Monthly Site Visit Information, subfolders:2"
2008-09-25,12:16:03,162,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Monthly Site Visit Information\Arizona, subfolders:0"
2008-09-25,12:16:05,694,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Monthly Site Visit Information\NoCal, subfolders:0"
2008-09-25,12:16:07,819,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Newstar Stuff, subfolders:0"
2008-09-25,12:16:09,975,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\NoCal Move Information, subfolders:0"
2008-09-25,12:16:12,100,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Product Keys, subfolders:0"
2008-09-25,12:16:14,209,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\san ramon, subfolders:0"
2008-09-25,12:16:16,350,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Server Carpaq Information, subfolders:0"
2008-09-25,12:16:18,475,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Server Information, subfolders:0"
2008-09-25,12:16:20,600,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Snapshot_Reports, subfolders:0"
2008-09-25,12:16:22,709,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\SOPs, subfolders:0"
2008-09-25,12:16:24,866,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\TESTFOLDER, subfolders:0"
2008-09-25,12:16:27,006,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Training, subfolders:0"
2008-09-25,12:16:29,147,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Trip Information, subfolders:1"
2008-09-25,12:16:31,756,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\Trip Information\August2007, subfolders:0"
2008-09-25,12:16:33,913,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Inbox\XenServer, subfolders:0"
2008-09-25,12:16:35,194,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","GetFolders Custom: Infected Items"
2008-09-25,12:16:36,022,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Infected Items, subfolders:0"
2008-09-25,12:16:37,210,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Journal"
2008-09-25,12:16:37,850,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Junk E-mail"
2008-09-25,12:16:38,491,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Notes"
2008-09-25,12:16:39,132,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Outbox"
2008-09-25,12:16:39,866,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder RSS Feeds"
2008-09-25,12:16:40,538,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","GetFolders Sent: Sent Items"
2008-09-25,12:16:41,397,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","path:\\\Sent Items, subfolders:0"
2008-09-25,12:16:42,585,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Sync Issues"
2008-09-25,12:16:43,225,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Exclude SysFolder Tasks"
2008-09-25,12:16:43,428,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","GetFolders...ok"
2008-09-25,12:16:43,428,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Start Processing..."
2008-09-25,12:16:43,428,1,"#00001B58","#00000004","info   ","UMPoll.ExPoll","Checking \\\Inbox"
2008-09-25,12:22:25,855,1,"#00001B58","#00000003","info   ","UMPoll.ExPoll","Mutex Wait...Ended"
2008-09-25,12:22:25,933,1,"#00001B58","#00000001","info   ","UMPoll.ExPoll","Terminated"
Post #: 1
RE: Folder Sync across a WAN - 26.Sep.2008 4:53:27 AM   
ianb

 

Posts: 100
Status: offline 		Hi
from the above debug log there is no time out. Either the GFI MailArchiver 6 Core service was stopped or else the User Mailbox Synchronization was disabled from the Configuration page.

No there is no way to increase any timeout in the current released build but this will be available in the next build.

regards

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to taylormorrison)
Post #: 2
RE: Folder Sync across a WAN - 26.Sep.2008 10:14:39 AM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		I am not stopping the service or disabling folder sync in the event log.

It never moves on to the next user.  This just continues in the log in a loop.


(in reply to ianb)
Post #: 3
RE: Folder Sync across a WAN - 26.Sep.2008 10:17:05 AM   
ianb

 

Posts: 100
Status: offline 		Does this particular Inbox folder contain lots of items?

You can skip a particular user by creating an "Exclude Folder Policy" ad selecting * as folder name.

As to increase the delay time (although not suggested) you will need to wait for the new build.

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to taylormorrison)
Post #: 4
RE: Folder Sync across a WAN - 26.Sep.2008 10:18:29 AM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		It happens for all mailboxes that are on servers connected via the WAN.

(in reply to ianb)
Post #: 5
RE: Folder Sync across a WAN - 26.Sep.2008 10:23:59 AM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		This user has about 4000 mail items.

How long should that take.  I have let it run for over 24 hours......

(in reply to taylormorrison)
Post #: 6
RE: Folder Sync across a WAN - 26.Sep.2008 10:36:01 AM   
ianb

 

Posts: 100
Status: offline 		4000 items are not much so it should not be of any problem (at least on a normal network).

does the UMPolling.ExPolling.log contain such a line?
"Polling seems to have blocked...Forcing termination"

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to taylormorrison)
Post #: 7
RE: Folder Sync across a WAN - 26.Sep.2008 10:51:16 AM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		Yes it does have that line

But when I test it says the account can access it.

(in reply to ianb)
Post #: 8
RE: Folder Sync across a WAN - 26.Sep.2008 10:55:34 AM   
ianb

 

Posts: 100
Status: offline 		Yes the problem is due to a fixed timeout which is elapsing. This timeout is there as a safeguard in case the synchronization blocks.

A test will only connect to the mailbox thus it will always succeed. My suggestion is to wait for the next build from which it will be possible to increase this timeout.

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to taylormorrison)
Post #: 9
RE: Folder Sync across a WAN - 26.Sep.2008 10:56:40 AM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		When is the next build going to be available?


(in reply to ianb)
Post #: 10
RE: Folder Sync across a WAN - 26.Sep.2008 11:00:13 AM   
ianb

 

Posts: 100
Status: offline 		Don't have any definite dates for that, but it shouldn't be that long

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to taylormorrison)
Post #: 11
RE: Folder Sync across a WAN - 26.Sep.2008 11:27:16 AM   
taylormorrison

 

Posts: 11
Joined: 22.Sep.2008
Status: offline 		There is no registry setting or xml file i can modify to fix this?

is it a mapi call to the exchange server?

(in reply to ianb)
Post #: 12
RE: Folder Sync across a WAN - 26.Sep.2008 11:30:04 AM   
ianb

 

Posts: 100
Status: offline 		Yes it's a MAPI call

xml file settings will be available in the next build

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to taylormorrison)
Post #: 13
RE: Folder Sync across a WAN - 29.Sep.2008 12:08:44 PM   
gipaq1950

 

Posts: 1
Joined: 29.Sep.2008
Status: offline 		I have LAN and WAN(5Mbps connection) users and the same problem, the difference is the problem occur for users on LAN too.

I got the the line:"Polling seems to have blocked...Forcing termination" in UMPolling.ExPolling.log and Folder Sync process stops.

To restart the Folder Sync process, works only if I restart the whole server, it does not start if you restart GFI services.

(in reply to ianb)
Post #: 14
RE: Folder Sync across a WAN - 3.Oct.2008 3:17:52 AM   
ianb

 

Posts: 100
Status: offline 		In build 20080924 (SR1) you can increase the timeout setting from Core\Data\ExPollingSettings.xml

change the value for MonitorPollingDelay
default is 10 (minutes)

It is suggested that once the whole structure is synchronized than this is value is returned to its default.
You need to restart the GFI MailArchiver Core Service for this value to take effect

_____________________________

Ian Bugeja
Software Developer - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to gipaq1950)
Post #: 15
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