Folder "junk" on client will not be created

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Folder "junk" on client will not be created

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All Forums >> [Web & Mail Security] >> GFI MailEssentials >> Folder "junk" on client will not be created

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Folder "junk" on client will not be created - 1.Jul.2009 3:20:21 AM

TK8782

Posts: 5
Joined: 10.Aug.2007
Status: offline

Hello there,

I have a problem with GFI Mailessentials 14 on one client.
I have activated, that recognized junk mails should be moved to the junk-Folder of MS Exchange. Therefore Mailessentials created an extra folder in MS Outlook on the clients automatically.
But for one user this folder cannot be created.Any hints for this problem?

Thanks a lot.

Post #: 1

RE: Folder "junk" on client will not be created - 3.Jul.2009 8:32:16 AM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

It could be a mailbox permission problem. Check the permissions against a working one.

A possible "fix" would be to archive the mailbox, delete the mailbox, recreate it and reimport the messages.

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to TK8782)

Post #: 2

RE: Folder "junk" on client will not be created - 3.Aug.2009 6:38:44 AM

TK8782

Posts: 5
Joined: 10.Aug.2007
Status: offline

Now I tested several settings and I might have got the solution:

It depends on the settings of the locally configured Junk Mail Options in Outlook. These settings should be disabled, then it works fine.

Kind Regards

(in reply to RSP)

Post #: 3