Filtering Issues

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Filtering Issues - 3.Sep.2009 10:13:58 AM

benjsmyth

Posts: 26
Joined: 18.Apr.2008
Status: offline

We are having many problems with certain email attachments being blocked as they apparently contain blocked words. However, these word are not part of the email but form part of the code within the attachment that by pure chance have a bad word in them. For example "eio58urjjnf9ujTIT98ujd". This is obviously not anything malicious where the email or attachment is concerned yet MailSecurity is blocking these emails as harmful.

Can this problem be looked into or has anyone else experienced this issue and already has a workaround?

Thanks

Post #: 1

RE: Filtering Issues - 26.Oct.2009 6:15:17 AM

benjsmyth

Posts: 26
Joined: 18.Apr.2008
Status: offline

Can someone from GFI take a look at this post and contact me please?

Thanks

(in reply to benjsmyth)

Post #: 2

RE: Filtering Issues - 27.Oct.2009 6:04:48 PM

ict

Posts: 25
Joined: 18.Jan.2009
Status: offline

Hi benjsmyth, there is an option to scan attachments with the filtering rule, ensure that it is off.

Content Filtering> Choose Rule> Body> 'Apply above conditions to attachments'

Regards

(in reply to benjsmyth)

Post #: 3

RE: Filtering Issues - 11.Nov.2009 8:58:45 AM

benjsmyth

Posts: 26
Joined: 18.Apr.2008
Status: offline

Thanks for the reply.

I'm a bit confused. Would that basically turn off the feature?

Thanks

(in reply to ict)

Post #: 4

RE: Filtering Issues - 11.Nov.2009 10:21:09 AM

christophers

Posts: 42
Joined: 16.Aug.2007
From: Malta
Status: offline

Hi benjsmith

That will turn off the content-checking in the email attachments only, but will retain content-checking for that rule on the email body.

You can also try to ensure that the "Match whole words only" option is turned on (i.e. Content Filtering> Choose Rule> Body>"Match whole words only"). For the example you quoted, i think this should solve the problem for you.

Let us know how it goes.

_____________________________

Christopher Spiteri
GFI Software - www.gfi.com

(in reply to benjsmyth)

Post #: 5

RE: Filtering Issues - 11.Nov.2009 10:27:09 AM

benjsmyth

Posts: 26
Joined: 18.Apr.2008
Status: offline

Hi Christopher,

We have the "Match whole words only" option turned on already and it still picks up these as problems.

We would be grateful if we could have a ticket opened for this issue as we have exhausted any options within the program itself.

Thanks

Ben

(in reply to christophers)

Post #: 6