Faxmaker 12 giving me all kinds of problems

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Faxmaker 12 giving me all kinds of problems - 12.Aug.2008 3:54:29 PM

Jay_P

Posts: 33
Joined: 23.Jan.2007
Status: offline

Recently users have been complaining of an unusually high number of handshaking 54 errors, of pages of garbled text being received by the other party and of multiple repeats of the same fax being sent to the same number (again after a handshaking error)

I have reading through various threads on this forum and would like to try the idea of using a previous driver version for my Brooktrout Trufax analog cards. The only problem is...whenever I install the version 4.1.1 of the drivers, Faxmaker refuses to start up, it does not want to work with the 4.1.1 drivers.

Any ideas!!

Thank you

JP

Post #: 1

RE: Faxmaker 12 giving me all kinds of problems - 13.Aug.2008 12:04:36 PM

JoeKern

Posts: 293
Joined: 28.Apr.2008
Status: offline

Jay_P

What version of Faxmaker are you running?
If you open the add/remove programs, locate the brooktrout driver and tell what driver version you have installed.

This will determine which driver you will want to use.

_____________________________

Joe Kern - JKern@gfi.com
Technical Support Representative - GFI Software - www.gfi.com Messaging, Content Security & Network Security Software

(in reply to Jay_P)

Post #: 2

RE: Faxmaker 12 giving me all kinds of problems - 14.Aug.2008 1:55:54 PM

Jay_P

Posts: 33
Joined: 23.Jan.2007
Status: offline

Hi Joe,

We are running FM 12.0 build 20070131 and the Brooktrout drivers are version 5.1.0.

(in reply to JoeKern)

Post #: 3

RE: Faxmaker 12 giving me all kinds of problems - 18.Aug.2008 4:32:47 PM

JoeKern

Posts: 293
Joined: 28.Apr.2008
Status: offline

Jay_P

Ok lets try to install the latest driver that will work with FAxmaker12. (it is the driver released with FM14.0)

Please do this. ( it will require a reboot)

Please stop the faxmaker services

*Back up the .\program files\GFI\FAxmaker\Brooktrout\Tr1034 folder.

* go to add/remove programs and uninstall the tr1034 BT driver

* open the device manager and if the card is still there please uninstall it if not go to the next step

*open to ..\program files\gfi\faxmaker\brooktrout\ and delete the folder tr1034

* download this file ftp://ftp.gfiusa.com/Faxmaker/Brooktrout/Drivers/TR1034Brooktrout_TR1034_5.13_v14.zip

* please reboot the box. when it is back up.. please stop the faxmaker services again (close out of any MS "found new hardware windows)

* then run the file we downloaded and go through the wizard.. then start your faxmaker services up again (please reboot again if it asks)

* then check to see if your lines come back up.. let me know how this goes.

_____________________________

Joe Kern - JKern@gfi.com
Technical Support Representative - GFI Software - www.gfi.com Messaging, Content Security & Network Security Software

(in reply to Jay_P)

Post #: 4

RE: Faxmaker 12 giving me all kinds of problems - 6.Nov.2008 1:41:33 PM

Jay_P

Posts: 33
Joined: 23.Jan.2007
Status: offline

Hi Joe,

Sorry it took so long for me to answer. I was on another job out of town.

I followed your instructions to the letter and now am faced with two other problems.

1 - when accessing FM configuration/Lines&Devices/properties i get this error message from FGWCONFG "Your license key is invalid. Please license Faxmaker"

Needless to say...my license IS valid.

2 - when I sent a test fax from my outgoing line to my incoming line I got a failure message "generic error" but the fax did succeed.

Any ideas?

Thanks

JP

(in reply to JoeKern)

Post #: 5

RE: Faxmaker 12 giving me all kinds of problems - 14.Nov.2008 10:11:26 AM

Jay_P

Posts: 33
Joined: 23.Jan.2007
Status: offline

Additional information which might be helpful.

I just sent test fax to one of my contacts and when monitoring the fax transmission with GFI FAXMAKER Monitor, I get a success status for the sent fax BUT when I look in the sendlog it shows the transmission as a failure and obviously the emailed fax confirmation also states that the transmission failed.

One of those things that makes you go "HMMMMM"

(in reply to Jay_P)

Post #: 6

RE: Faxmaker 12 giving me all kinds of problems - 18.Nov.2008 9:25:38 AM

JimmyUpchurch

Posts: 109
Joined: 20.Oct.2008
Status: offline

Jay_P,

It would be better, if you open a support ticket with GFI on this issue. You can submit a support request, by clicking on this link.

http://crm.gfi.com/Customizations/SupportIssue/support.aspx?lcode=en

_____________________________

Regards,
Jimmy Upchurch- jupchurch@gfi.com
Senior Technical Support Engineer

(in reply to Jay_P)

Post #: 7

RE: Faxmaker 12 giving me all kinds of problems - 8.Oct.2009 3:40:05 PM

Andyfinp

Posts: 8
Joined: 7.Nov.2004
Status: offline

Hi,

Was there ever a satisfactory solution to this - I have been through exactly the same steps and have ended up with the same problem.

All help always appreciated.

Andy

(in reply to JimmyUpchurch)

Post #: 8