Faxes dropping pages or parts of pages
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Faxes dropping pages or parts of pages - 2.Nov.2007 4:12:13 PM
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groggory
Posts: 7
Joined: 1.Nov.2007
Status: offline
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We've been running GFI Faxmaker 12 for years now and never had a hickup. Just recently though we've had half pages just not show up. For instance a 6 page document will show 5 full pages and half of the last page. Or there will be a 12 page document and only 4 pages will come though.
Any ideas on this? To my knowledge we really haven't changed much.
Thanks.
Greg
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RE: Faxes dropping pages or parts of pages - 5.Nov.2007 11:00:51 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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hi Greg,
What is the exact model of the device this issue is occuring with?
Does this issue occur when receiving from all senders or from particular senders?
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Faxes dropping pages or parts of pages - 5.Nov.2007 1:04:32 PM
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groggory
Posts: 7
Joined: 1.Nov.2007
Status: offline
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I have not seen any patterns as far as which people. It seems like it can happen to anyone who faxes in. They can send a bad fax, then fax it again and it faxes fine.
We are using Brooktrout TruFax 100 faxboards.
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RE: Faxes dropping pages or parts of pages - 8.Nov.2007 5:00:05 AM
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Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
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Can you please confirm if the Line which GFI Faxmaker is using is working correctly?
Is GFI FaxMaker behind a PABX?
Thank you!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Faxes dropping pages or parts of pages - 8.Nov.2007 12:41:40 PM
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groggory
Posts: 7
Joined: 1.Nov.2007
Status: offline
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How would you like me to confirm the line? I put a standard analog phone on it and it sounds good. We do have faxes come though successfully on it.
What method would you like me to use?
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RE: Faxes dropping pages or parts of pages - 12.Nov.2007 11:00:59 AM
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Mark Busuttil
Posts: 4833
Joined: 16.Oct.2005
Status: offline
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You are able to confirm with your TeleComs Company that the line is working correctly and no noise is found on the line.
Can you also please try and reproduce the issue using the Brooktrout Diagnostics which can be used to send / receive faxes. More information on this can be found at the following kbase article:
http://kbase.gfi.com/showarticle.asp?id=KBID003197
Thank you!
_____________________________
Regards,
Mark Busuttil
GFI Software Ltd - www.gfi.com
Messaging, Content Security & Network Security Software
GFI: MailEssentials - MailSecurity - MailArchiver - FAXmaker - LANguard – WebMonitor
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RE: Faxes dropping pages or parts of pages - 13.Nov.2007 2:50:50 PM
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mharri
Posts: 40
Joined: 15.Nov.2006
Status: offline
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We have recently been experienced the same problem. We have individuals reporting parts of faxes are being cut off.
One user reports they had 4 different individuals recently send her faxes and multiple pages show the top section of the pages were cut off.
All telco checks out and there is no discernible noise on the line.
It is very odd as we have never had any problems until recently. Here is an example, someone might send a particular individual four or five pages of faxes. In each case, all four or five pages would be cut off. So it is not a case of just one page here or there cutting off. Again, it is a random phenomena and is not happening all the time. Weird glitch? I rebooted the server to see if that does anything. No word yet.
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RE: Faxes dropping pages or parts of pages - 19.Aug.2008 11:48:25 PM
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ozdude
Posts: 2
Joined: 19.Aug.2008
Status: offline
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quote:
mharri
We're having similar issues as groggory and mharri - Has this been resolved?
I would appreciate if someone can post whatever solution was used to correct this problem.
Thanks!
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RE: Faxes dropping pages or parts of pages - 10.Sep.2008 10:09:26 PM
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ozdude
Posts: 2
Joined: 19.Aug.2008
Status: offline
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Hi Groggory
Thanks for your reply. It's very helpful and was actually spot on.
I did an extensive troubleshooting on this for a month and tested 4 modems and 2 fax products on 3 machines all to no avail - just imagine the frustration. Compounding the problem is the fact that we can only test it on Mondays - don't ask why!
All the modems I used didn't have error correction. So I ended up getting a more intelligent Diva analog card and since then I have yet to see a cut off page.
All the best
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model TR114). The reason I chose that board was because it was the best board that was still supported by my version of GFI. If I stepped up to a newer model I would have had to buy the new version of GFI Faxmaker.