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Failed to get recordset for main report

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Failed to get recordset for main report - 10.Jul.2008 1:44:12 PM   
euticio

 

Posts: 2
Joined: 10.Jul.2008
Status: offline 		I upgraded my GFI WebMonitor 4.0 ReportPack to Build 20080610 and I'm having
an issue running 2 of the new reports (Browsing Time by Users and Browsed Sites by Users). I get a "Failed to get recordset for main report". Any insight in resolving this issue would be greatly appreciated.
Post #: 1
RE: Failed to get recordset for main report - 11.Jul.2008 1:01:29 PM   
fernandoaj

 

Posts: 3
Joined: 11.Jul.2008
Status: offline 		Hi.

I think that issue because empty data from database.  Try when data are copied.

(in reply to euticio)
Post #: 2
RE: Failed to get recordset for main report - 11.Jul.2008 4:28:46 PM   
euticio

 

Posts: 2
Joined: 10.Jul.2008
Status: offline 		I have ran "Update Reporting Data Now" and I still have the same issue.

Thanks for the suggestion.

(in reply to fernandoaj)
Post #: 3
RE: Failed to get recordset for main report - 29.Jul.2008 9:15:03 AM   
DrewE

 

Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		Does the data update complete successfully, or if you return to the page hours later, does it still indicate 'updating?'

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to euticio)
Post #: 4
RE: Failed to get recordset for main report - 30.Jul.2008 7:43:06 PM   
mladres

 

Posts: 1
Joined: 30.Jul.2008
Status: offline 		I also encounter the same problem. The status message of GFI is still updating but it's been 16hours and the status message on GFI WEBMON reporting page is still updating.

Does GFI have a Manual or howto for a step by step configuration with reporting?

(in reply to DrewE)
Post #: 5
RE: Failed to get recordset for main report - 6.Aug.2008 9:24:05 AM   
DrewE

 

Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline 		I would recommend opening a support ticket at http://support.gfi.com if your updates are still pending.  There may be some SQL configuration settings that need to be adjusted to match your network environment, or more severe trouble with GFI WebMonitor.

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to mladres)
Post #: 6
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