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Failed to gather required information...

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Failed to gather required information... - 21.Apr.2008 3:37:29 PM   
OMGHOV

 

Posts: 2
Joined: 21.Apr.2008
Status: offline 		Hello,

I'm trying to deploying the EndPointSecurity agent on to a Windows Vista SP1 client. Everytime I try to deploy the agent I reecive the error Failed to gather required information...(Requested Registry Access is not allowed).

I confirmed that I'm using the Domain\Administrator account when deploying the agent in protection policy. Also, if I login to the EndPointSecurity server using Domain\Administrator I can successfully connect remotely using regedit.

I looked over the logs folder and I noticed its trying to access HKLM\Hardware\Descriptions\System\Central Processor\0... as well as HKLM\Software\Microsoft\Windows NT\Current version and then the access is not allowed message is returned.

While in my remote registry connection I am able to successfully access these keys. I have also ensured that the Domain\Administrator has permissions over these specific keys as well.

Windows firewall is disabled, remote registry is running and UAC is disabled. OS is Vista Business x32.

Thanks for help...
Post #: 1
RE: Failed to gather required information... - 28.Apr.2008 12:06:56 PM   
imatone

 

Posts: 48
Joined: 6.Aug.2007
Status: offline 		Did U try using the local account credentials to login instead of the default of dc/edc admin? It worked for me! I was having the same error "Requeted Registry Access is not allowed" until I started trying different combinations.

(in reply to OMGHOV)
Post #: 2
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