Failed to authenticate (Error code: 401)

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Failed to authenticate (Error code: 401) - 11.Jun.2009 10:53:22 AM

Albacore

Posts: 3
Joined: 28.Sep.2005
Status: offline

GFI support has been unable to help, so i turn to you

All users including administrator are unable to authenticate.

MA was working correctly prior to SQL database drive running out of space (different drive that MA install)

tried both username@domain.com and domain\username remotely and on MA server.

//////////////

Event log

Event Type: Warning
Event Source: MAR6Core2
Event Category: None
Event ID: 7105
Date: 6/11/2009
Time: 11:47:12 AM
User: N/A
Computer: GFI
Description:
Plugin Enveloping plugin reports exception.

ERROR.ADA.DirectoryFailed.

Additional info: cannot retrieve GC root

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

//////////////

this was an original 5.0 install but during GFI Trouble shooting it was upgraded to 6.0

MA server DNS is pointing to domain controller/GC

Yes, the server has been rebooted

Post #: 1

RE: Failed to authenticate (Error code: 401) - 12.Jun.2009 2:51:29 AM

Encode

Posts: 107
Joined: 29.Jul.2008
Status: offline

do all the ad checks (netdiag, dcdiag, replmon) pass ok?

_____________________________

GFI Mail Archiver 6 Customer.
Running V6.1 (20090526) on Firebird.

Patches installed:
MARC61_PATCH_20090528_01

(in reply to Albacore)

Post #: 2

RE: Failed to authenticate (Error code: 401) - 18.Jun.2009 7:52:46 AM

Albacore

Posts: 3
Joined: 28.Sep.2005
Status: offline

quote:

ORIGINAL: Encode

do all the ad checks (netdiag, dcdiag, replmon) pass ok?

netdiag and replmon ran without error. there were errors in the dcdiag and i managed to repair all but the following. after repairing i rebooted and the same symptoms are occurring.

maguro was the schema master, domain naming master and infrastructure manager but the roles have been moved to other DCs.

TIA

C:\DCDIAG /S:SEIGO

Domain Controller Diagnosis

Performing initial setup:
Done gathering initial info.

Doing initial required tests

Testing server: Default-First-Site-Name\SEIGO
Starting test: Connectivity
......................... SEIGO passed test Connectivity

Doing primary tests

Testing server: Default-First-Site-Name\SEIGO
Starting test: Replications
[MAGURO] DsBindWithSpnEx() failed with error 1722,
The RPC server is unavailable..
......................... SEIGO passed test Replications
Starting test: NCSecDesc
......................... SEIGO passed test NCSecDesc
Starting test: NetLogons
......................... SEIGO passed test NetLogons
Starting test: Advertising
......................... SEIGO passed test Advertising
Starting test: KnowsOfRoleHolders
......................... SEIGO passed test KnowsOfRoleHolders
Starting test: RidManager
......................... SEIGO passed test RidManager
Starting test: MachineAccount
......................... SEIGO passed test MachineAccount
Starting test: Services
......................... SEIGO passed test Services
Starting test: ObjectsReplicated
......................... SEIGO passed test ObjectsReplicated
Starting test: frssysvol
......................... SEIGO passed test frssysvol
Starting test: frsevent
......................... SEIGO passed test frsevent
Starting test: kccevent
......................... SEIGO passed test kccevent
Starting test: systemlog
......................... SEIGO passed test systemlog
Starting test: VerifyReferences
......................... SEIGO passed test VerifyReferences

(in reply to Encode)

Post #: 3

RE: Failed to authenticate (Error code: 401) - 18.Jun.2009 12:53:08 PM

Charlie IT

Posts: 187
Joined: 1.Mar.2005
Status: offline

I guess you have looked at this?
http://kbase.gfi.com/showarticle.asp?id=KBID003283

Have you tried a clean install?

< Message edited by Charlie IT -- 18.Jun.2009 12:54:23 PM >

(in reply to Albacore)

Post #: 4

RE: Failed to authenticate (Error code: 401) - 26.Jun.2009 7:07:00 AM

Albacore

Posts: 3
Joined: 28.Sep.2005
Status: offline

quote:

ORIGINAL: Charlie IT

I guess you have looked at this?
http://kbase.gfi.com/showarticle.asp?id=KBID003283

Have you tried a clean install?

yes i have looked at that KB article

clean install on different machine worked but is not acceptable.

anyways that train as left the building and we are not going to be using Mail archiver any longer.

Thanks for you support all

(in reply to Charlie IT)

Post #: 5