Failed to Connect to Data Services

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Failed to Connect to Data Services - 7.Oct.2009 8:49:00 AM

kousa95

Posts: 11
Joined: 21.Apr.2006
Status: offline

When attempting to login to Mail Archver Ver 6.1 We are getting the message "Failed to Connect with Data Services" clicking on detials gives the following message

Failed to connect with the data services (Error code: 500).
"An error occurred while processing the request on the server: System.Runtime.Remoting.RemotingException: Server is busy. Try request again later."

This was just started happening one day while happily running with version 6 as well tried updating to 6.1 but no luck

Also Database GFI application, datbases, indexes and Excahnge are on the same server but separate drives

Post #: 1

RE: Failed to Connect to Data Services - 7.Oct.2009 9:54:22 AM

benvincenti

Posts: 139
Joined: 30.Apr.2008
Status: offline

kousa95,

Please try the following:

1. Re-register asp.net using the following: http://kbase.gfi.com/showarticle.asp?id=KBID002202
2. Try restart the store service.
3. Try log into the interface again?
4. Do the errors in the event log come up every time you try log into the system?

Should the issue persist, kindly go to the GFI\MailArchiver\ASPNET\DebugLogs folder and paste any errors from the WebLoader.log

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to kousa95)

Post #: 2

RE: Failed to Connect to Data Services - 7.Oct.2009 10:25:49 AM

kousa95

Posts: 11
Joined: 21.Apr.2006
Status: offline

Thanks I have tried all of this several time but here are my response
1. Re-register asp.net using the following: http://kbase.gfi.com/showarticle.asp?id=KBID002202 - Done
2. Try restart the store service. done
3. Try log into the interface again? always the same done
4. Do the errors in the event log come up every time you try log into the system? yes

Haven't tried looking at this one though
Should the issue persist, kindly go to the GFI\MailArchiver\ASPNET\DebugLogs folder and paste any errors from the WebLoader.log
noticed this message over and over again
"Non-mapped path found. Do not rewrite"

(in reply to benvincenti)

Post #: 3