External emails not included in Conversation thread

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External emails not included in Conversation thread

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External emails not included in Conversation thread - 1.Dec.2004 8:26:00 AM

topry

Posts: 7
Joined: 29.Nov.2004
Status: offline

Any emails sent to/from external (non-exchange) addresses are not included within the same conversation thread. [they appear as a separate conversation, same topic/subject]

Is this a known limitation?

[ December 01, 2004, 02:27 PM: Message edited by: Tim OPry ]

Post #: 1

RE: External emails not included in Conversation thread - 1.Dec.2004 12:18:00 PM

David Vella

Posts: 393
Status: offline

Hi Tim,

This is because certain email clients do not store conversation IDs data in the internet headers.

regards,

David Vella
GFI

(in reply to topry)

Post #: 2

RE: External emails not included in Conversation thread - 1.Dec.2004 5:13:00 PM

topry

Posts: 7
Joined: 29.Nov.2004
Status: offline

Thank you for the reply.
I have done some (limited) testing, with a client that purportedly supports conversation ID's (gmail) and another site using MS Outlook.

Neither were identified in MailArchiver within the same conversation.

We use Postini for Spam filtering, as such the header is a little different. I was wondering if this could be the cause? I could email you the header if you would like to see it / provide an address. I would rather not post it in a public forum with the email address info contained within it.

(in reply to topry)

Post #: 3

RE: External emails not included in Conversation thread - 2.Dec.2004 3:26:00 AM

Rodion

Posts: 834
Joined: 15.Nov.2004
Status: offline

Unfortunatelly there are several standards for conversation grouping. And different email clients follow different standards.

For example: Outlook Express, Netscape and some Unix clients follow RFC standard that uses "References" header. MS Outlook, Exchange and OWA use "Thread-index" header.

The problem is that these standards are not compatible and client simply discards unknown header.

MailArchiver currently follows "Thread-index" grouping for conversations.

(in reply to topry)

Post #: 4

RE: External emails not included in Conversation thread - 14.Feb.2005 8:32:00 AM

yulsa

Posts: 1
Joined: 13.Feb.2005
Status: offline

I can suggest try it...
http://www.oemailrecovery.com - Repair and recovery Outlook Express folders and emails. Undelete Outlook Express messages. Recovering and repairing Windows Address Book.
and
http://www.mail-repair.com - Repairing a damaged or corrupted Outlook Express folders ands messages.

(in reply to topry)

Post #: 5