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Excluded users emails archived as well

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Excluded users emails archived as well - 26.Jun.2008 7:02:08 AM   
jazzdorson

 

Posts: 1
Joined: 26.Jun.2008
Status: offline 		Hi,

We have rolled out MailArchiver only for few users. Here's how :

1. Open GFI admin console
2. Click 'Archiving and user exclude options'
3. Click 'Archive emails ony for the users listed below'
4. Specified User1, User2, and User3 "only" out of rest of the users.
5. Sent a test email to User3 (configured for archive) and user4(not configured for archive)
6. Logged on as User4 and found that email sent on step # 5 is seen by User4 GFI console.
Why ? Why is User4 able to see archives.

Observation : User4 is only able to see emails in which he himself and "one of the users configured for archive" is marked for email.
He is not seeing emails in which only he is specified as a recipeint.


Any clues ?
Post #: 1
RE: Excluded users emails archived as well - 26.Jun.2008 10:12:48 PM   
John Letourneau

 

Posts: 1669
Joined: 28.Apr.2008
Status: offline 		jazzdorson,

What build of GFI MailArchiver 5 are you currently running?

_____________________________

John Letourneau
GFI Software
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(in reply to jazzdorson)
Post #: 2
RE: Excluded users emails archived as well - 1.Jul.2008 9:15:38 PM   
Deriuz

 

Posts: 38
Status: offline 		Hi,

I have the same problem. It's because I am testing the GFI MailArchive I intend to configure only one user to be archive.

Archive emails only for the users listed below:
user1@mydomain.com

However I found out that all my users were archived.

My version is 5.0 Build No. 20080430

(in reply to John Letourneau)
Post #: 3
RE: Excluded users emails archived as well - 8.Jul.2008 3:16:58 AM   
Deriuz

 

Posts: 38
Status: offline 		any update in this post? i still have those users that are not supposedly be archived, but then MARC 5 archive their email.

please update us.

thanks

(in reply to Deriuz)
Post #: 4
RE: Excluded users emails archived as well - 8.Jul.2008 9:43:41 AM   
HEAdmin

 

Posts: 36
Joined: 14.Sep.2007
Status: offline 		same problem here!

(in reply to Deriuz)
Post #: 5
RE: Excluded users emails archived as well - 10.Jul.2008 11:33:10 AM   
HEAdmin

 

Posts: 36
Joined: 14.Sep.2007
Status: offline 		hello? anyone there?

(in reply to HEAdmin)
Post #: 6
RE: Excluded users emails archived as well - 10.Jul.2008 9:09:26 PM   
Deriuz

 

Posts: 38
Status: offline 		me too, i can't continue my testing because of this, all users were archived even i only declare just 2 users....

anyone from Admin?

(in reply to HEAdmin)
Post #: 7
RE: Excluded users emails archived as well - 10.Jul.2008 9:15:40 PM   
John Letourneau

 

Posts: 1669
Joined: 28.Apr.2008
Status: offline 		Can everyone email me screenshots of their user exclude options?  Please email them to jletourneau(at)gfi.com.  Thanks.

_____________________________

John Letourneau
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to Deriuz)
Post #: 8
RE: Excluded users emails archived as well - 11.Jul.2008 6:40:39 AM   
HEAdmin

 

Posts: 36
Joined: 14.Sep.2007
Status: offline 		we have no exclude-list, we choosed 'Archive emails ony for the users listed below'

(in reply to John Letourneau)
Post #: 9
RE: Excluded users emails archived as well - 16.Jul.2008 5:58:58 AM   
HEAdmin

 

Posts: 36
Joined: 14.Sep.2007
Status: offline 		any news on this?

i think the problem startet with the latest update from april 30

(in reply to HEAdmin)
Post #: 10
RE: Excluded users emails archived as well - 16.Jul.2008 11:00:07 AM   
h3nry

 

Posts: 1
Joined: 16.Jul.2008
Status: offline 		I have a similar problem.  We have a 400 user license.  GFI MailArchiver states there are 659 Users when I go to the Exclude section.  We made an internal decision to not archive 240 email users that are seldom used accounts.  This should put us at 419 users - still over our license limit we were going to find another 30 or so users to remove to put us under the 400.  I went through the Exclude options and started by selecting Users one at a time to remove - at just over 240 people this was going to take a while, it was quicker for me to type the emails instead of waiting for the users lists to update and entering them one at a time.  So instead of using the "User" option in the exlclude I used the "Email" option and typed them out. 

After this was completed I excepted our License to be 419 in use out of 400 available and still be in the Grace Period until we removed the final 20 to 30 emails.  However, to my shock it now states we have 590 users being archived on our 400 user license.  Where did the other 171 users come from?  Does the email option in exclude not work if anything has been archived prior to your excludes being setup?  How can we go about getting back within our license and out of the Grace Period?

So I answered part of my question.  If you go back and delete the "Email" entered excludes and then use the User lookup feature in Archiver's exclude options it will lower your licensed user count.  Now the problem is the time it will take to exclude 170+ users using that slow as hell AD lookup.  Is there a faster way to add users to the exclude list?

< Message edited by h3nry -- 16.Jul.2008 12:45:09 PM >

(in reply to HEAdmin)
Post #: 11
RE: Excluded users emails archived as well - 31.Jul.2008 12:26:49 PM   
HEAdmin

 

Posts: 36
Joined: 14.Sep.2007
Status: offline 		still waiting......

(in reply to h3nry)
Post #: 12
RE: Excluded users emails archived as well - 19.Aug.2008 5:57:29 AM   
Deriuz

 

Posts: 38
Status: offline 		here also. to make every detailed info as accurate as possible i manually input all the users to be archive (since we're only 30+ users). i chose Archive emails only for the users listed below and manually add the users mailbox. when checking manually my users are 32 and it is correct appears in the licensing Mail enabled users however when checking email thru Conversation>Browse and check if the users that are not in the list to be archive, i was surprised that the system continuously archive their emails.

my current version is 5.0 Build Number 20080430

will the latest version of May 8, 2008 fix the issues?

please advise us.

thanks

(in reply to HEAdmin)
Post #: 13
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