Error when isntall ReportPack
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Error when isntall ReportPack - 31.Jul.2008 11:36:09 AM
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delphiman
Posts: 29
Joined: 22.Jun.2006
Status: offline
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I am trying to install MailSecurity ReportPack that I just downloaded from GFI website, as soon as I click on exe file I got this error
Can someone please help me how to solve this?
Thanks
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RE: Error when isntall ReportPack - 31.Jul.2008 3:42:31 PM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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delphiman,
If you go to start > run > %temp% what comes up? Can you check the permissions on this folder and verify that the user you are logged into as explicit permissions and access to this folder?
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Error when isntall ReportPack - 1.Aug.2008 9:18:14 AM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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delphiman,
Let's try something that may provide a workaround for this issue:
1. Right click My Computer > Properties > Advanced Tab
2. Click Environment Variables and change the value of the TEMP user variable to be C:\Temp
3. Do the same for the TMP user variable
4. Press OK, close any open dialogs and run the GFI MailSecurity ReportPack installation again.
5. Once GFI MailSecurity ReportPack is installed you can set these locations back to the default.
Please let me know how it works out for you.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Error when isntall ReportPack - 18.Aug.2008 11:26:58 AM
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delphiman
Posts: 29
Joined: 22.Jun.2006
Status: offline
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Okay, I did that and re-run the msi file.
This time I got different error message"
GFI MailSecurity 10 ReportPack requires .NET FrameWork version 1.1.4322 in order to run properly"
Now my server is already installed .NET Framework 3.0
Would I need to install version 1.1?
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RE: Error when isntall ReportPack - 20.Aug.2008 10:20:15 AM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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delphiman,
You would need version 1.1 installed as well.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Error when isntall ReportPack - 20.Aug.2008 10:29:54 PM
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jeepville
Posts: 3
Joined: 20.Aug.2008
Status: offline
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I am getting an error trying to install the report pack on windows server 2008 with exchange 2007. It doesnt want me to install .net 1.1 It says its not compatible with windows 2008.
Do I install anyway? It says not compatible with IIS.
Thanks
Josh
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RE: Error when isntall ReportPack - 14.Nov.2008 10:37:00 AM
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John Letourneau
Posts: 1263
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Josh,
Does the error that you get refer to known compatibility issues with IIS services on Server 2008?
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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