Error sending SMS alert
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Error sending SMS alert - 6.Oct.2009 10:47:05 PM
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RAK153
Posts: 20
Joined: 15.Jun.2009
Status: offline
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Hi
I am trying to configure NSM 7.0 to send text alerts to one of our users. I am using a Nokia 6121 mobile phone which has a built in modem.
The phone is installed and I can successfully send a text message using Hyper Terminal however I cannot send SMS messages from NSM.
- The user has SMS alerts enabled
- I know the check is working because I also send a network alert to the same user which works fine
- The baud rate is set to 9600 in NSM and in device manager
- The phone number is in the format +61xxxxxxxx
- I am using In-built GSM SMS Server
- In the gficomms.gfi_log.txt file I find the following error message (I've replaced my phone # for obvious reasons):
2009-10-07,16:42:13,610,4,"#00000bb4","#00000da4","section","gficomms","gficomms_c::send_sms_text"
2009-10-07,16:42:13,610,3,"#00000bb4","#00000da4","info ","gficomms","simple_gsm_c::simple_gsm_c()"
2009-10-07,16:42:13,610,3,"#00000bb4","#00000da4","info ","gficomms","simple_gsm_c::init(07551b88)"
2009-10-07,16:42:13,610,2,"#00000bb4","#00000da4","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-07,16:42:13,610,2,"#00000bb4","#00000da4","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-07,16:42:13,610,2,"#00000bb4","#00000da4","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-07,16:42:13,610,2,"#00000bb4","#00000da4","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-07,16:42:13,610,2,"#00000bb4","#00000da4","warning","gficomms","simple_gsm_c::init _ SMSC empty. Defaulting to what is currently stored on SIM card."
2009-10-07,16:42:13,610,3,"#00000bb4","#00000da4","info ","gficomms","simple_gsm_c::init _ COM port: 6 , SMSC: '' , INIT: '' ."
2009-10-07,16:42:13,610,3,"#00000bb4","#00000da4","info ","gficomms","simple_gsm_c::send_sms_text(+64xxxxxxxxx, 10/07/2009 16:41:59 Check:Test1 - File Existence file 'C:\Documents and Settings\Administrator.RAKON\Desktop\test.txt'(Test1) Status:'Failed' Reason:File does n)"
2009-10-07,16:42:15,110,1,"#00000bb4","#00000da4","error ","gficomms","simple_gsm_c::send_sms_text _ gsmdrvSendSMS() failed."
2009-10-07,16:42:15,110,1,"#00000bb4","#00000da4","error ","gficomms","gficomms_c::send_sms_text _ psdkbase->send_sms_text('+64xxxxxxxxx', '10/07/2009 16:41:59 Check:Test1 - File Existence file 'C:\Documents and Settings\Administrator.RAKON\Desktop\test.txt'(Test1) Status:'Failed' Reason:File does n') failed."
I have not configured an initialization string for the modem - does there need to be one?
What is the correct format for the phone number?
Thanks
Ben
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RE: Error sending SMS alert - 7.Oct.2009 7:59:30 AM
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DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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There are likely some other Debug Logs with either "GSM" or "COM" in the filename. Do you see any of these?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Error sending SMS alert - 7.Oct.2009 9:45:43 PM
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RAK153
Posts: 20
Joined: 15.Jun.2009
Status: offline
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Do I need to enable debug logging to get the other log files to show up? I did find the following from the file 'gsm_fax_COM4.gfi_log.txt' though the error is from a over a week ago.
2009-09-21,16:54:52,013,3,"#00000d28","#00000884","info ","gsm_fax_COM4","log started - advcom_c v12.2.120 (+GSM) : device: 'COM4'"
2009-09-21,16:54:52,013,3,"#00000d28","#00000884","info ","gsm_fax_COM4","Trying to read advanced option string from registry subkey: 'SOFTWARE\GFI\NSM7\config'"
2009-09-21,16:54:55,591,3,"#00000d28","#00000884","info ","gsm_fax_COM4","-> 'ATZ'"
2009-09-21,16:58:00,091,3,"#00000d28","#00000884","info ","gsm_fax_COM4","log started - advcom_c v12.2.120 (+GSM) : device: 'COM4'"
2009-09-21,16:58:00,091,3,"#00000d28","#00000884","info ","gsm_fax_COM4","Trying to read advanced option string from registry subkey: 'SOFTWARE\GFI\NSM7\config'"
2009-09-21,16:58:01,654,3,"#00000d28","#00000884","info ","gsm_fax_COM4","open - CreateFile failed."
Note that NSM is installed on a x64 bit server so the registry path 'SOFTWARE\GFI\NSM7\config' does not exist. The correct path should be 'SOFTWARE\Wow6432Node\GFI\NSM7\config'.
Thanks
Ben
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RE: Error sending SMS alert - 8.Oct.2009 9:20:29 AM
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DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Yes, you do need to enable Debug Logging first, before sending another test:
1. Set registry key hklm\software\Wow6432Node\gfi\nsm7\config\debug to 1
2. Set registry key hklm\software\Wow6432Node\gfi\nsm7\config\debuglevel to 7
3. Restart the GFI NSM Services from Windows services
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Error sending SMS alert - 8.Oct.2009 6:31:04 PM
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RAK153
Posts: 20
Joined: 15.Jun.2009
Status: offline
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Hi. I've enabled debug logging. There are three different logs with the relavent bits posted below.
C:\Program Files (x86)\GFI\Network Server Monitor 7\DebugLogs\gsm_fax_COM4.gfi_log.txt
2009-10-09,12:15:09,018,3,"#00000230","#00000d20","info ","gsm_fax_COM4","-> 'AT+CMGS="+6421xxxxxxx"'"
2009-10-09,12:15:09,534,3,"#00000230","#00000d20","info ","gsm_fax_COM4","<- <62>"
2009-10-09,12:15:09,534,3,"#00000230","#00000d20","info ","gsm_fax_COM4","-> '10/09/2009 12:11:55 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea '"
2009-10-09,12:15:40,034,3,"#00000230","#00000d20","info ","gsm_fax_COM4","-> '10/09/2009 12:11:55 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea '"
2009-10-09,12:15:40,549,3,"#00000230","#00000d20","info ","gsm_fax_COM4","<- 'ERROR'"
2009-10-09,12:16:10,549,3,"#00000230","#00000d20","info ","gsm_fax_COM4","-> '10/09/2009 12:11:55 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea '"
2009-10-09,12:16:11,065,3,"#00000230","#00000d20","info ","gsm_fax_COM4","<- 'ERROR'"
C:\Program Files (x86)\GFI\Network Server Monitor 7\DebugLogs\gficomms.gfi_log.txt
2009-10-09,12:13:30,956,1,"#00000230","#00000d20","error ","gficomms","gficomms_c::send_sms_text _ psdkbase->send_sms_text('+6421xxxxxxx', '10/09/2009 12:11:55 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea') failed."
2009-10-09,12:13:30,956,3,"#00000230","#00000d20","info ","gficomms","simple_gsm_c::~simple_gsm_c()"
2009-10-09,12:13:33,956,3,"#00000230","#00000d20","info ","gficomms","simple_gsm_c::simple_gsm_c()"
2009-10-09,12:13:33,956,3,"#00000230","#00000d20","info ","gficomms","simple_gsm_c::init(00df3fa0)"
2009-10-09,12:13:33,956,2,"#00000230","#00000d20","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-09,12:13:33,956,2,"#00000230","#00000d20","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-09,12:13:33,956,2,"#00000230","#00000d20","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-09,12:13:33,956,2,"#00000230","#00000d20","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-09,12:13:33,956,2,"#00000230","#00000d20","warning","gficomms","simple_gsm_c::init _ SMSC empty. Defaulting to what is currently stored on SIM card."
2009-10-09,12:13:33,956,3,"#00000230","#00000d20","info ","gficomms","simple_gsm_c::init _ COM port: 4 , SMSC: '' , INIT: '' ."
2009-10-09,12:13:33,956,3,"#00000230","#00000d20","info ","gficomms","simple_gsm_c::send_sms_text(+6421xxxxxxx, 10/09/2009 12:11:55 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea)"
2009-10-09,12:15:06,018,1,"#00000230","#00000d20","error ","gficomms","simple_gsm_c::send_sms_text _ gsmdrvSendSMS() failed.
C:\Program Files (x86)\GFI\Network Server Monitor 7\DebugLogs\Nsmengine\StatusComm.log
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::SetCheckStatusUpdate : Seek Stream"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::SetCheckStatusUpdate : Set size"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::SetCheckStatusUpdate : write Stream"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::SetCheckStatusUpdate : CallPRocessdata"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm",">>CStatusComm::CallProcessData:"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm",">> CStatusComm::Initialize()"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::Initialize Loaded Module"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::Initialize called m_FInitialize"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::Initialize m_FInitialize succeeded"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","<< CStatusComm::Initialize()"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::CallProcessData: Initialize"
2009-10-09,12:18:31,909,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::CallProcessData: GetProcAddress"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::CallProcessData:call to fprocessdata"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::CallProcessData:call to getlasterror"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::CallProcessData: uninitialize"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm",">> CStatusComm::UnInitialize()"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::UnInitialize GetProcAddress"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::UnInitialize fUninitialize"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","CStatusComm::UnInitialize getlasterror"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","<< CStatusComm::UnInitialize()"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","<<CStatusComm::CallProcessData:"
2009-10-09,12:18:31,924,3,"#00000230","#00000238","info ","StatusComm","<< CStatusComm::SetCheckStatusUpdate"
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RE: Error sending SMS alert - 9.Oct.2009 8:06:08 AM
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DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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This error is the one I am most interested in:
quote:
"gficomms","simple_gsm_c::init _ SMSC empty. Defaulting to what is currently stored on SIM card."
Did you fill in any settings for the "Service Center Number" within GFI Network Server Monitor? You may need to obtain this from your wireless provider.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Error sending SMS alert - 11.Oct.2009 5:02:07 PM
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RAK153
Posts: 20
Joined: 15.Jun.2009
Status: offline
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Hi
I have entered the Service Center Number on the Alerting Options page (which is the same as the one stored on the phone). I am now getting a different error message - "send_sms_text _ gsmdrvInit() failed". The updated C:\Program Files (x86)\GFI\Network Server Monitor 7\DebugLogs\gficomms.gfi_log.txt is below:
2009-10-12,10:40:00,888,3,"#00000648","#000007d8","info ","gficomms","simple_gsm_c::simple_gsm_c()"
2009-10-12,10:40:00,888,3,"#00000648","#000007d8","info ","gficomms","simple_gsm_c::init(00df3fa0)"
2009-10-12,10:40:00,888,2,"#00000648","#000007d8","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-12,10:40:00,888,2,"#00000648","#000007d8","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-12,10:40:00,888,2,"#00000648","#000007d8","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-12,10:40:00,888,2,"#00000648","#000007d8","warning","gficomms","xmlparser_c::findinititem _ no items found."
2009-10-12,10:40:00,888,3,"#00000648","#000007d8","info ","gficomms","simple_gsm_c::init _ COM port: 4 , SMSC: '+6421600600' , INIT: '' ."
2009-10-12,10:40:00,888,3,"#00000648","#000007d8","info ","gficomms","simple_gsm_c::send_sms_text(+642xxxxxxx, 10/12/2009 10:38:18 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea)"
2009-10-12,10:40:02,450,1,"#00000648","#000007d8","error ","gficomms","simple_gsm_c::send_sms_text _ gsmdrvInit() failed."
2009-10-12,10:40:02,450,1,"#00000648","#000007d8","error ","gficomms","gficomms_c::send_sms_text _ psdkbase->send_sms_text('+6421xxxxxx', '10/12/2009 10:38:18 Check:Aklfacsrv03 - File Existence file 'C:\Documents and Settings\Administrator\Desktop\test.txt'(Aklfacsrv03) Status:'Succeeded' Rea') failed."
2009-10-12,10:40:02,450,3,"#00000648","#000007d8","info ","gficomms","simple_gsm_c::~simple_gsm_c()"
Thanks
Ben
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RE: Error sending SMS alert - 12.Oct.2009 8:07:31 AM
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DrewE
Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Would you be able to open a support request online at http://support.gfi.com/Support/support.aspx?lcode=en so we can best assist you with this trouble?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Error sending SMS alert - 22.Oct.2009 8:26:52 PM
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RAK153
Posts: 20
Joined: 15.Jun.2009
Status: offline
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Hi
I have logged a job. Case number is: GFI-091023-26764.
Thanks
Ben
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