Error opening Mail Security 9 webpage
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Error opening Mail Security 9 webpage - 3.Aug.2005 8:19:00 AM
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jenny30534
Posts: 40
Joined: 11.Apr.2004
Status: offline
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This is the error I get, need this fixed fast. Thanks.
GFI Front-End Framework
Field input error. Please press the browser back button.
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RE: Error opening Mail Security 9 webpage - 3.Aug.2005 9:47:00 PM
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Nicks
Posts: 2772
Joined: 17.Mar.2003
Status: offline
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Hi,
1. Ensure that the GFI MailSecurity Attendant service is started. This is required for the MailSecurity interface to load.
2. If you have installed MailSecurity on Windows 2003, can you check that ASP .NET is enabled from Internet Information Services (IIS) Manager -> Web Service Extensions?
Should the problem persist, Can you please run the troubleshooter and send me the files (zipped) which
it generates? The troubleshooter can be found in the
GFI\ContentSecurity\MailSecuirty\ directory as trouble.exe.
If the compressed files larger then 7mb or too large to be sent by email,
please upload them to our ftp site using the following procedure:
FTP Server details:
Host: ftp://ftp.gfisoftware.com
User: gfi
Pass: gfi911cust
(If using Internet Explorer use ftp://gfi:gfi911cust@ftp.gfisoftware.com)
a) Create a new folder on your machine and name it using either your ticket
number or company name (e.g. domain.com)
b) Copy support.zip to the new directory.
c) Login to the FTP server.
d) Upload the directory with the troubleshooting files to the ftp server.
NOTE: When the upload is finished, you will not be able to see the directory
or the files. This is done to safeguard your privacy
e) Send me an email to confirm that the files have been uploaded and the
name of the directory.
Please address your email to support@gfi.com
Thank you
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RE: Error opening Mail Security 9 webpage - 3.Aug.2005 10:44:00 PM
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Nicks
Posts: 2772
Joined: 17.Mar.2003
Status: offline
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One other possible cause for the problem you encountered - Are you trying to access the configuration from the same machine where MailSecurity is installed?
Also, did you specifiy the credentials of the user who installed MailSecurity? Do you get the same error if you so so?
Try also using credentials of a user who is local Administrator on the MailSecurity machine.
Let us know if the problem persists.
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RE: Error opening Mail Security 9 webpage - 4.Aug.2005 12:44:00 AM
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Nicks
Posts: 2772
Joined: 17.Mar.2003
Status: offline
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We are still checking further on this issue.
In the meantime, can you let us know if you have upgraded from a previous version of MailSecurity 9 (beta)?
If you did, can you perform the following:
1. Go to <ContentSecurityFolder>\<MailSecurityFolder>\
2. Rename config<date>_0.mdb (or similar) to config.mdb.
3. To make sure it doesn't happen again, open config.mdb, dledb table and change the dbbackend path to something else (default in new builds is <ContentSecurityFolder>\<MailSecurityFolder>\data\reports.mdb)
Please inform us of the results.
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RE: Error opening Mail Security 9 webpage - 4.Aug.2005 5:25:00 AM
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jenny30534
Posts: 40
Joined: 11.Apr.2004
Status: offline
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Yes I am accessing from the same machine, but I get the same error accessing from a different machine. I did not upgrade from a beta version, just went from 8 to 9 per the upgrade instructions
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RE: Error opening Mail Security 9 webpage - 7.Aug.2005 4:53:00 AM
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DavidChyan
Posts: 2
Joined: 6.Aug.2005
Status: offline
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Hello,
i'm having the exact same problem.
Win2k SP4
uninstalled MS8.1
installed MS9 in new folder
stop services ran the MS8.1 to MS9 upgrade utility
upgrade utility completed with no errors
completed the SP4 KB discriped during installation
restarted all the services including rebooting
i have zipped the support folder created by the troubleshooter and emailed it to support@gfi.com
i'm noticing files being quarantined and i have no options to approve them, how can i recover it?
is there a offline non web base configuration utility like MS8.1 that i can use before this web base client is fixed?
Please provide any type of work around to this or how i can go back to MS8.1 recovering the quarantined files.
Thanks,
[ August 07, 2005, 02:23 PM: Message edited by: DavidChyan ]
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RE: Error opening Mail Security 9 webpage - 8.Aug.2005 3:14:00 AM
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woody_i
Posts: 1
Joined: 10.May2005
Status: offline
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Same configuration, same problem. Waiting on a response from GFI.
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RE: Error opening Mail Security 9 webpage - 8.Aug.2005 3:34:00 AM
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pmcallion
Posts: 1
Joined: 7.Aug.2005
Status: offline
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Same problem here as well,
Windows 2003
Exchange 2003
IIS 6
Mail Essentials 11
Mail Security 9
Mail flowing OK, but no way of configuring or moderating Mail security.
=====================================
GFI Front-End Framework
Field input error. Please press the browser back button.
=======================================
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RE: Error opening Mail Security 9 webpage - 9.Aug.2005 4:46:00 AM
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dj_marshall
Posts: 1
Joined: 8.Aug.2005
Status: offline
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I get the same problem too!
Windows 2003 Server , fully sp'd.
Clean install of MSEC 9 (not upgrade).
Same error everyone is reporting!
Please let me knpow how to fix this!
Thanks
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RE: Error opening Mail Security 9 webpage - 9.Aug.2005 4:17:00 PM
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clembo
Posts: 2
Joined: 8.Aug.2005
Status: offline
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I too am experiencing this problem; has anyone had any success with this yet?
Windows 2000 SP4 all patches up to date.
Clean install of MailSecurity 9 (gateway)
Also running MailEssentials 11 (gateway)
Exchange is on a separate box but is running Exchange 2000 SP3.
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RE: Error opening Mail Security 9 webpage - 9.Aug.2005 10:08:00 PM
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David Vella
Posts: 393
Status: offline
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Hi,
Please check the post by NickS re upgrading from a previous MSEC9 BETA.
regards,
David Vella
GFI
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RE: Error opening Mail Security 9 webpage - 9.Aug.2005 11:29:00 PM
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Nicks
Posts: 2772
Joined: 17.Mar.2003
Status: offline
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Hi,
We are still checking this issue. If you encounter this problem, please send the following information to support@gfi.com, and reference this forum post in your email.
1. Send us a screen shot of the error that you are getting?
2. Can you let us know if you have upgraded from a previous build/version of MailSecurity? What upgrade path did you follow?
3. We would also require debug information on the error that you are getting. Can you please do the following:
a. Browse to <GFI\ContentSecurity\WwwConf\>
b. Open web.config with a text editor (e.g. notepad)
c. Find the section:
<customErrors mode="On">
<error statusCode="500" redirect="~/pages/warning.htm"/>
</customErrors>
d. Change <customErrors mode="On"> to <customErrors mode="Off">
e. Reload the page
f. The error displayed shows much more information and will surely help us identify the problem better. You just need to send us a screen shot of the Internet Explorer window (or copy the text to a word document) and send it to us.
4. Send us the files in <GFI\ContentSecurity\wwwconf\debuglogs>? Please zip up the files before sending them to me.
5. Send us also the troubleshooter files? These files contain important information, which will help us to troubleshoot further your issue. The troubleshooter files can be generated by running troubleshooter.exe from <GFI\ContentSecurity\MailSecurity\troubleshooter>. Please answer the questions set by the troubleshooter as accurately as possible. Once the troubleshooter program is finished, it will create a number of files under the <GFI\ContentSecurity\MailSecurity\Support> directory. Compress all support directory in one zip file and send it over to us for analysis.
If the compressed files larger then 7mb or too large to be sent by email, please upload them to our ftp site using the following procedure:
FTP Server details:
Host: ftp://ftp.gfisoftware.com
User: gfi
Pass: gfi911cust
(If using Internet Explorer use ftp://gfi:gfi911cust@ftp.gfisoftware.com)
a) Create a new folder on your machine and name it using either your ticket number or company name (e.g. domain.com)
b) Copy support.zip to the new directory.
c) Login to the FTP server.
d) Upload the directory with the troubleshooting files to the ftp server.
NOTE: When the upload is finished, you will not be able to see the directory or the files. This is done to safeguard your privacy
e) Send me an email to confirm that the files have been uploaded and the name of the directory.
Thank you.
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RE: Error opening Mail Security 9 webpage - 15.Aug.2005 5:44:00 PM
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AndyCapp
Posts: 1
Joined: 14.Aug.2005
From: Perth, Western Australia
Status: offline
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Hi Guys,
I think I may have solved this little issue. It simmilar to a problem I've had with other .Net APPS.
For IIS6 (ie, Windows 2003)
The problem is that the ASP.NET AppPool user does NOT have the required permissions to the ASP.NET Temp dir (C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files). For most setups, the GFI APP will use the IIS "DefaultAppPool" which uses the identity of "Network Service". If you add Read-Write permissions to the "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files" directory the this fixes the issue (in my case anyway).
Hope this helps.
PS. Thanks "nicks" for pointing me to disable the custom error message. This gave me the idea to check this permission.
Regards,
Andrew Prosser
[ August 15, 2005, 11:44 PM: Message edited by: Andy Capp ]
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