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Error accessing GFI MailSecurity Configuration

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Error accessing GFI MailSecurity Configuration - 8.Apr.2009 2:46:35 AM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Hi,

Version: 10.0, Build: 20080614, installed on W2K3 SP2, Exchange 2003 SP2.
When clicking on "Virus Scanning Engines", the following error message appears:

What happened:
An unexpected error occurred in the GFI MailSecurity Configuration.


Error Message: Object reference not set to an instance of an object.   Stack Trace: Server stack trace: at ContentSecurity.ML.Configuration.RemotingHelper.GetVsapiOptions() at System.Runtime.Remoting.Messaging.StackBuilderSink.PrivateProcessMessage(MethodBase mb, Object[] args, Object server, Int32 methodPtr, Boolean fExecuteInContext, Object[]& outArgs) at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg, Int32 methodPtr, Boolean fExecuteInContext) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at ContentSecurity.ML.Configuration.RemotingHelper.GetVsapiOptions() at ContentSecurity.Configuration.VirusscanList.Page_Load(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain()  
Not able to access any of the Anti-Virus configuration.

Please assist.
Thank You.

Post #: 1
RE: Error accessing GFI MailSecurity Configuration - 8.Apr.2009 11:36:04 AM   
Nicks

 

Posts: 2741
Joined: 17.Mar.2003
Status: offline 		Hi,

GFI MailEssentials Technical Manual The exception is normally caused when MailSecurity is trying to read the following registry key:
[SYSTEM\\CurrentControlSet\\Services\\MSExchangeIS\\VirusScan]
 
In you case, the registry key is either missing or there are some values which are missing. Can you export the registry hive and post the exported hive to the forum please?

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to shchua)
Post #: 2
RE: Error accessing GFI MailSecurity Configuration - 8.Apr.2009 9:58:18 PM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Hi Nicks,

I've checked and the registry key is not found in MSExchangeIS.

Rgds,


(in reply to Nicks)
Post #: 3
RE: Error accessing GFI MailSecurity Configuration - 15.Apr.2009 10:06:07 PM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Hi Nicks,

It's being a week. Can you provide the next course of action to this issue?

Rgds,

(in reply to shchua)
Post #: 4
RE: Error accessing GFI MailSecurity Configuration - 16.Apr.2009 12:58:13 AM   
dcpromo

 

Posts: 1
Joined: 16.Apr.2009
Status: offline 		Greetings!

I have the same problem. My System: Windows 2008 x64 with Exchange 2007


Registry export:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\VirusScan

Wert 0
Name: <KEIN NAME>
Typ: REG_SZ
Daten: GFI AV scanner for Microsoft Exchange Information Store
Wert 1
Name: BackgroundScanning
Typ: REG_DWORD
Daten: 0
Wert 2
Name: Enabled
Typ: REG_DWORD
Daten: 0x1
Wert 3
Name: EnableScanDeletion
Typ: REG_DWORD
Daten: 0x1
Wert 4
Name: Library
Typ: REG_SZ
Daten: C:\Program Files (x86)\GFI\ContentSecurity\MailSecurity\vespa_x64.dll
Wert 5
Name: ProactiveScanning
Typ: REG_DWORD
Daten: 0x1
Wert 6
Name: ReloadNow
Typ: REG_DWORD
Daten: 0
Wert 7
Name: ScanningThreads
Typ: REG_DWORD
Daten: 0x3
Wert 8
Name: ScanRtf
Typ: REG_DWORD
Daten: 0x1
Wert 9
Name: ScanTimeout
Typ: REG_DWORD
Daten: 0xb4

Which registry keys are missing?

Thanks ...

(in reply to shchua)
Post #: 5
RE: Error accessing GFI MailSecurity Configuration - 20.Apr.2009 11:27:41 PM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Anyone from GFI care to help?

(in reply to shchua)
Post #: 6
RE: Error accessing GFI MailSecurity Configuration - 1.May2009 8:23:31 AM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		Hi dcpromo,

Have you resolve your issue?
I've resolved mine 2 days ago. I've contacted GFI AP support and they provide the following suggestion:
1) Jot down your configuration.
2) Uninstall ME.
3) Rename GFI Content Security folder.
4) Delete GFI Content Security registry.
5) Download the lastest MS and perform a clean install.

Rgds,

(in reply to dcpromo)
Post #: 7
RE: Error accessing GFI MailSecurity Configuration - 12.May2009 9:00:18 PM   
John Letourneau

 

Posts: 1659
Joined: 28.Apr.2008
Status: offline 		Please let us know if the method below works, it should as it is a clean reinstall of the application.

_____________________________

Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to shchua)
Post #: 8
RE: Error accessing GFI MailSecurity Configuration - 16.May2009 11:44:34 PM   
shchua

 

Posts: 42
Joined: 24.Mar.2004
Status: offline 		John,
Clean install works.

Rgds,

(in reply to John Letourneau)
Post #: 9
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