Error sending fax whenever line is busy to one DID

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sammalone

  • Total Posts : 1
  • Joined: 3/1/2017
  • Status: offline
Error sending fax whenever line is busy to one DID Wednesday, March 01, 2017 8:14 AM (permalink)
I have an issue where one outgoing fax number we send to, which is not part of our organization, always fails if the line is busy.
The busy signal sounds "normal" now; although a few days ago when I was first made aware of the problem it did not sound like a traditional busy signal; more like a car alarm.
 
Now, if I send 2 faxes to that number one right after the other - the first always succeeds and the second always fails after 2 minutes with:
  • Error description: Failed to send fax : Operation was aborted by user
  • Error code: 12
It is as if Faxmaker is unable to detect the busy signal.
Any thoughts on dealing with this?  Hundreds of other calls go out and successfully detect busy signals and retry rather than fail.
 
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