Error: 500 Failed to connect with the search service

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All Forums >> [Archiving & Fax] >> GFI MailArchiver >> Error: 500 Failed to connect with the search service

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Error: 500 Failed to connect with the search service - 18.Sep.2009 3:19:38 PM

nwasko13

Posts: 3
Joined: 18.Sep.2009
Status: offline

GFI MailArchiver 5

A couple of days ago I was having an issue where I could not search for emails within the archiver. I was however able to view an entire mailbox which was current, but nothing would populate when I attempted to use the search function to narrow the list. After reading through other posts, I decided to rebuild an index and see if that was the issue. This did not correct the problem. I tried to restart the search service and now I cant even connect to GFI app.

I receive the error: Failed to connect with the search service (Error code: 500).

Details: No connection could be made because the target machine actively refused it 127.0.0.1:8019

If anyone knows of something else I could try please let me know, thanks!

Post #: 1

RE: Error: 500 Failed to connect with the search service - 21.Sep.2009 9:19:32 AM

benvincenti

Posts: 139
Joined: 30.Apr.2008
Status: offline

nwasko13,

Do you have any firewall, anti-virus or backup software running on the GFI MailArchiver machine?

Third party anti-virus and backup software make GFI MailArchiver mal-function because they deny GFI MailArchiver access to certain files (normally emails).

Can you please disable this kind of software from scanning the MailArchiver directory and the <:\Program Files\Common Files\GFI>

Also, kindly run a netstat -abno to see if any other application is using port 8019.

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to nwasko13)

Post #: 2

RE: Error: 500 Failed to connect with the search service - 21.Sep.2009 10:33:40 AM

nwasko13

Posts: 3
Joined: 18.Sep.2009
Status: offline

Hey Ben, thanks for the reply. There are no other programs using port 8019. There are no AV or backup software running on that machine as well. I did reboot the server this weekend and I am now able to view the mailarchiver again...Although I am still unable to use the search tool =/.

(in reply to benvincenti)

Post #: 3