Erro message Help please

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Erro message Help please - 17.Nov.2004 8:31:00 AM

gregfloyd

Posts: 5
Joined: 15.Nov.2004
Status: offline

Here is an error messge i received last night

Event Type: Error
Event Source: GFI MailArchiver UI
Event Category: None
Event ID: 0
Date: 11/16/2004
Time: 11:56:56 PM
User: N/A
Computer: NUROCKATL2
Description:
Runtime execution error encountered in ASP.NET

URL: http://localhost//MailArchiver/browse.aspx

MESSAGE:Exception of type System.Web.HttpUnhandledException was thrown.

STACK TRACE: at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain()
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Inner Exception:
MESSAGE:Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index

STACK TRACE: at System.Collections.ArrayList.get_Item(Int32 index)
at System.Web.UI.WebControls.DataGridItemCollection.get_Item(Int32 index)
at GFI.Journaling.ASPNET.UserControls.Conversations.AddTreeHeaders()
at GFI.Journaling.ASPNET.UserControls.Conversations.dgThreads_EditCommand(Object source, DataGridCommandEventArgs e)
at System.Web.UI.WebControls.DataGrid.OnEditCommand(DataGridCommandEventArgs e)
at System.Web.UI.WebControls.DataGrid.OnBubbleEvent(Object source, EventArgs e)
at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args)
at System.Web.UI.WebControls.DataGridItem.OnBubbleEvent(Object source, EventArgs e)
at System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args)
at System.Web.UI.WebControls.LinkButton.OnCommand(CommandEventArgs e)
at System.Web.UI.WebControls.LinkButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
at System.Web.UI.Page.ProcessRequestMain()

Post #: 1

RE: Erro message Help please - 19.Nov.2004 5:01:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

gregfloyd,

We would require some debug information to help us check further regarding this issue. Please do the following:
1. Browse to the MailArchiver directory '..\Program Files\GFI\MailArchiver
2. Locate the file 'Enable Debug Mode' and run it.
3. Reproduce the issue.
4. Generate a set of troubleshooter files.

The troubleshooter files can be generated from the GFI MailArchiver troubleshooter program that can be found in the GFI MailArchiver program group. Please answer the questions set by the troubleshooter as accurately as possible. Once the troubleshooter program is finished, it will create a number of files under the MailArchiver\Support directory. Please compress all files in one zip file and send it over to support@gfi.com for analysis.

Kindly reference the url of this thread in the mail.

(in reply to gregfloyd)

Post #: 2