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Email bounces between MailSecurity & MailEssentials *Fixed*

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Email bounces between MailSecurity & MailEssentials *Fi... - 22.Sep.2009 2:09:33 AM   
ict

 

Posts: 25
Joined: 18.Jan.2009
Status: offline 		Hi, I have an outstanding ticket but not having much luck (again) so am posting here.

Email comes in and is Qtined by MailSecurity for a keyword.
It is legitimate so I approve.
It is trapped by MailEssentials for say Bayesian with action forward to security@mydomain.edu.au
It is then Qtined by MailSecurity again for the first reason.
So I approve again and if I am lucky it gets to my MailEssentials address as above, then I have to forward to the user.

Why does it bounce like this, never did this before?

Now this has all started just recently since new builds were done for both products.
MailSecurity 10 20090819
MailEssentials 14.1 20090826

Both products are on the same machine Windows Server 2003, using IIS SMTP virtual server.

Yes the IP address of this machine is IP whitelisted (always has been)
I have also whitelisted the internal email address trying to fix, but this sometimes get ignored and then the following happens.

Sometimes it also loops forever, MS to ME to MS to ME to MS and so on, stuck.

Any ideas.

I am posting this to MailEssentials forum also.

Cheers

< Message edited by ict -- 9.Nov.2009 12:02:46 AM >
Post #: 1
RE: Email bounces between MailSecurity & MailEssentials - 22.Sep.2009 9:11:14 AM   
suarmitage

 

Posts: 15
Joined: 27.May2009
Status: offline 		I'm having the same problem since updating to 14.1 yesterday. All help gratefully received.
Su

(in reply to ict)
Post #: 2
RE: Email bounces between MailSecurity & MailEssentials - 27.Sep.2009 10:17:01 AM   
WhatmoreUK

 

Posts: 1
Joined: 27.Sep.2009
Status: offline 		i am having the same issue since upgrading both mail security and mail essentials. after 1600 emails i have found that it is the Long Subject (Suspicious) exploit that is causing the error. i have now disabled this until GFI releases a fix.

(in reply to suarmitage)
Post #: 3
RE: Email bounces between MailSecurity & MailEssentials - 29.Sep.2009 8:20:24 AM   
John Letourneau

 

Posts: 1659
Joined: 28.Apr.2008
Status: offline 		In GFI MailEssentials what action do you have configured for your spam modules?

_____________________________

Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to WhatmoreUK)
Post #: 4
RE: Email bounces between MailSecurity & MailEssentials - 29.Sep.2009 7:53:10 PM   
ict

 

Posts: 25
Joined: 18.Jan.2009
Status: offline 		Hi John, a recent patch sort of fixed half my problem, i.e my whitelist is not being ignored now so I dont get an infinite loop between ME and MS.

To keep email flowing I have to have my internal address in the whitelist, so the story is now:

Email comes in and is Qtined by MailSecurity for a keyword.
It is legitimate so I approve.
It is trapped by MailEssentials for say Bayesian with action forward to security@mydomain.edu.au
It is then Qtined by MailSecurity again for the first reason.
So I approve again and now because of the email whitelist working it gets to my MailEssentials address as above, then I have to forward to the user.

I dont like having an internal address whitelisted, a little exposed.

So although ME, MS and SMTP are on the same machine and the IP address is whitelisted, it still bounces off ME.

Any ideas??

(in reply to John Letourneau)
Post #: 5
RE: Email bounces between MailSecurity & MailEssentials - 27.Oct.2009 5:51:26 PM   
ict

 

Posts: 25
Joined: 18.Jan.2009
Status: offline 		Finally my problem has been ackowledged as bug.

"You are suffering from a known issue and it already has been reported to our development."

"They will provide a solution either in form of a patch or a new service release."

Fingers crossed for a fix soon....

(in reply to ict)
Post #: 6
RE: Email bounces between MailSecurity & MailEssentials... - 9.Nov.2009 12:03:10 AM   
ict

 

Posts: 25
Joined: 18.Jan.2009
Status: offline 		This issue has been resolved for me since installing ME SR1.


Regards

< Message edited by ict -- 9.Nov.2009 12:04:13 AM >

(in reply to ict)
Post #: 7
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