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Email Images - 30.Jun.2009 7:26:14 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

Hi there

We are having some issues with GFI blocking all the images in our incoming mail

All external e-mails have the image path but we would rather have the images displayed.

This is turning in to a a rather large headache.

Would appreciate any help.

Post #: 1

RE: Email Images - 2.Jul.2009 4:02:18 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

Hi there

GFI is blocking all our images in our e-mails

Can someone please help me with this

Let me know if you need any details.

Instead of our usual email layout

we have loads of HTML links

We are desperate, i have hunted everywhere for a solution with no success

(in reply to BIGSTEVE)

Post #: 2

RE: Email Images - 2.Jul.2009 4:25:16 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

I thought this would have something to do with the whitelist, added in the IP address, e-mail address etc thinking GFI would just let the mail pass through with blocking the images, but i still just get the html links instead of the images and our e-mails look terrible.

(in reply to BIGSTEVE)

Post #: 3

RE: Email Images - 3.Jul.2009 8:08:22 AM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

Are you sure it's MailEssentials that's blocking the images and not Outlook or some other application such as antivirus/other content filtering?

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to BIGSTEVE)

Post #: 4

RE: Email Images - 3.Jul.2009 9:50:58 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

We use outlook 2007 on exchange server 2000, we have gfi installed on a server running server 2000.

Funnily enough i thought it was outlook that was casing the issue, but i exhausted all avenues and was really battering my head against a brick wall, it was my manager who noticed that the problem started when we installed GFI Mail essentials. but there's another thing i cant quite get my head around, we have an application server which we use for terminal services, when i open a new email on this it displays the images.

But if i open it on my office PC the HTML links are displayed, hope this all makes sense to you guys.

(in reply to BIGSTEVE)

Post #: 5

RE: Email Images - 3.Jul.2009 9:54:04 AM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

Can you send me some screenshots of how it should look and how it shouldn't look?

< Message edited by RSP -- 3.Jul.2009 10:14:19 AM >

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to BIGSTEVE)

Post #: 6

RE: Email Images - 3.Jul.2009 10:13:03 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

E MAIL SENT

(in reply to RSP)

Post #: 7

RE: Email Images - 3.Jul.2009 10:24:14 AM

RSP

Posts: 1270
Joined: 31.Oct.2006
From: The East Riding of Yorkshire, UK
Status: offline

http://support.microsoft.com/kb/831607

_____________________________

Disclaimer: I don't work for GFI, I just use their products.

(in reply to BIGSTEVE)

Post #: 8

RE: Email Images - 6.Jul.2009 4:38:20 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

Thanks for the help RSP but this still did not resolve our problem, we have outlook configured correctly to display HTML and not plain text, i have exhausted the possibility of this being an outlook issue as this is what i first thought, any help from anyone would be much appreciated

(in reply to RSP)

Post #: 9

RE: Email Images - 6.Jul.2009 9:47:01 AM

BIGSTEVE

Posts: 7
Joined: 30.Jun.2009
Status: offline

Hats of to RSP

Cant thank you enough

The problem in the end was our new version of AVG was blocking our images from being displayed.

Configured the AVG email settings and finally got an image in our mail

Thanks Again RSP

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