Document Conversion Timeout

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Document Conversion Timeout - 29.Aug.2009 6:54:13 AM

najnaj

Posts: 14
Joined: 20.Oct.2008
Status: offline

Hi
when trying to sending a fax I get this msg

"
A ‘1701 : Document Conversion Timeout’ error occurs when GFI FAXmaker times out during document conversion on the server. This normally occurs because the application used to perform the document conversion has not provided the converted document back to GFI FAXmaker within a reasonable amount of time. GFI FAXmaker document conversion will timeout after 270 seconds. "

can any body help pls

Post #: 1

RE: Document Conversion Timeout - 31.Aug.2009 9:40:56 AM

RandyR

Posts: 19
Joined: 31.Aug.2009
Status: offline

Ensure the application that generated the document on the client is also installed on the FAXmaker server. For example, if you created the document with Microsoft Word on the client, you must have Microsoft Word installed on the FAXmaker server.

Also, log on to the FAXmaker server as the user who is running the FAXmaker server service and open the application and dismiss any initial messages.

_____________________________

Randy Robertson
Technical Support Representative - GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Ask me about GFIMAX!
Sales & Customer Service Tel: (888)243-4329 Support Tel: (919)297-1350

(in reply to najnaj)

Post #: 2

RE: Document Conversion Timeout - 2.Sep.2009 2:53:16 AM

najnaj

Posts: 14
Joined: 20.Oct.2008
Status: offline

HI
the problem was solved . the client has to be set to plain text instead of html
thanks

(in reply to RandyR)

Post #: 3