Disclaimer causing Outlook meeting request to lose information
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Disclaimer causing Outlook meeting request to lose info... - 14.Aug.2008 10:54:33 AM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
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We are running Exchange 2007 and we just discovered if we send meeting requests to external and internal users, the disclaimer is causing it to send as plain text which results in stripping out the ACCEPT/DECLINE function in the email. If we turn the disclaimer off the meeting requests come in just fine. Does anybody know a solution to this issue?
Thanks.
Joe
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 10:58:58 AM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Joe,
What build of GFI MailEssentials 12 are you currently running?
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:00:36 AM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
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Yes, sorry, we are indeed running version 12 build 20080326. Thanks for the fast reply.
< Message edited by JoeZ430 -- 14.Aug.2008 11:03:22 AM >
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:03:02 AM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Joe,
If you open GFI MailEssentials 12 expand General and you will see Version Information. Open the properties on this module and you will see it shows Version 12. What build of Version 12 are you running?
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:04:55 AM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
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John, sorry, please see above. We are running build 20080326
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:06:24 AM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Joe,
Perfect, thats the latest build.
Configuring disclaimer for Outlook appointment and meeting requests:
1. Open MailEssentials\Data\product.config in a text editor;
2. Add the following line:
<add key="DisableOLMeetingDisclaimer" value="1"/> as the last key on the line before the closing </appSettings> tag.
A value of "1" means that disclaimers will not be added to Outlook appointment and meeting requests.
A value of "0" means that disclaimers will be added to Outlook appointment and meeting requests. Note that with a value of "0" these messages will be corrupted at the receiving end.
3. The Microsoft Exchange Transport Service must be restarted every time this value is changed.
Let me know if this resolves your issue. Thanks.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:26:26 AM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
Status: offline
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Hi John,
We placed this into our product.config with no luck. We are getting the same results as before. We even restarted all of the GFI services along with the hub transport service. Any other ideas?
Thanks,
Joe
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:30:15 AM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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JoeZ430,
Can you send your product.config to me at jletourneau(at)gfi.com
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 11:34:11 AM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
Status: offline
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quote:
Disclaimer causing Outlook meeting request to lose
Thank you, the email has been sent.
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RE: Disclaimer causing Outlook meeting request to lose ... - 14.Aug.2008 1:45:43 PM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
Status: offline
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Hi John,
Any updates?
Thanks,
Joe
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RE: Disclaimer causing Outlook meeting request to lose ... - 19.Aug.2008 2:17:58 PM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
Status: offline
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Is there any other suggestions to this issue???
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RE: Disclaimer causing Outlook meeting request to lose ... - 20.Aug.2008 10:15:15 AM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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JoeZ430,
1. This patch implements an update for an issue whereby Outlook appointment and meeting requests sent to a remote domain would be corrupted
at the receiving end when a disclaimer was added by GFI MailEssentials.
NOTE: With this update, GFI MailEssentials will not add a disclaimer to Outlook appointment and meeting requests.
How to apply the patch:
1. Stop the Microsoft Exchange Transport Service;
2. Make a backup of the following GFI MailEssentials files: - MailEssentials\ContentSecurity.ExchangeAgents.gfiasrtroutedagent.dll
3. Extract the files included in this patch to a temporary location (not the GFI MailEssentials folder);
4. Copy the following files from the temporary location to the MailEssentials folder: - ContentSecurity.ExchangeAgents.gfiasrtroutedagent.dll
5. Follow the instructions below to configure disclaimers for Outlook appointment and meeting requests;
6. Restart the Microsoft Exchange Transport Service.
Configuring disclaimer for Outlook appointment and meeting requests: (you have done this part)
1. Open MailEssentials\Data\product.config in a text editor;
2. Add the following line:
<add key="DisableOLMeetingDisclaimer" value="1"/> as the last key on the line before the closing </appSettings> tag.
A value of "1" means that disclaimers will not be added to Outlook appointment and meeting requests.
A value of "0" means that disclaimers will be added to Outlook appointment and meeting requests. Note that with a value of "0" these messages will be corrupted at the receiving end.
3. The Microsoft Exchange Transport Service must be restarted every time this value is changed.
NOTE: This issue happens on Exchange 2007 installations.
Patch can be downloaded from:
http://ftp.gfisoftware.com/patches/ME12/20080326/ME12_PATCH_20080414_01.zip
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Disclaimer causing Outlook meeting request to lose ... - 20.Aug.2008 12:09:46 PM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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John - slightly off-topic:
quote:
We are running build 20080326
quote:
Perfect, thats the latest build.
quote:
/20080326/ME12_PATCH_20080414_01.zip
I'm currently running 20080623. Am I in a timewarp?
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RE: Disclaimer causing Outlook meeting request to lose ... - 20.Aug.2008 12:59:38 PM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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RSP,
No, the latest build should have just needed the change in the product.config but since this did not resolve the issue I was curious if applying the patch as well would fix the problem.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Disclaimer causing Outlook meeting request to lose ... - 22.Aug.2008 9:08:45 AM
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JoeZ430
Posts: 11
Joined: 14.Aug.2008
Status: offline
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John,
Thank you very much for sticking with me on this. Your help is very much appreciated. We got it working per you instructions. Thanks again!
Joe
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