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Disclaimer and Language Problem

 
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Disclaimer and Language Problem - 4.Jun.2008 8:17:04 AM   
maroon.ibrahim

 

Posts: 5
Joined: 4.Jun.2008
Status: offline
Sirs,

i'm facing a problem with GFI ME is that I created an html file including 4 paragraphs with multiple languages. only the arabic language is not recognized...i'm seeing ??????????????????????????????????? instead of the real paragraph.

please advise....

Yours sincerely,
Post #: 1
RE: Disclaimer and Language Problem - 4.Jun.2008 10:04:50 AM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
maroon.ibrahim,

Is this a disclaimer that you are trying to configure or just a normal message you are trying to have pass through GFI MailEssentials?

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to maroon.ibrahim)
Post #: 2
RE: Disclaimer and Language Problem - 4.Jun.2008 10:10:04 AM   
maroon.ibrahim

 

Posts: 5
Joined: 4.Jun.2008
Status: offline
of course it's a disclaimer but with 4 languages (English, French, Spanish & Arabic).
I tried both Text and HTML Template, but with no luck!
knowing that Arabic Encoding on the SBS is installed and I can read/write Arabic.

Thank you for your cooperation in this matter

Yours Sincerely,
Maroon IBRAHIM

(in reply to John Letourneau)
Post #: 3
RE: Disclaimer and Language Problem - 5.Jun.2008 6:11:06 AM   
maroon.ibrahim

 

Posts: 5
Joined: 4.Jun.2008
Status: offline
any solution,luck or advise regarding my problem?

(in reply to maroon.ibrahim)
Post #: 4
RE: Disclaimer and Language Problem - 9.Jun.2008 10:24:27 AM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
Maroon,

Please submit a support request for this at http://crm.gfi.com/Customizations/SupportIssue/support.aspx?lcode=en as we will need to take a look at logs and the original message to resolve this matter.

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to maroon.ibrahim)
Post #: 5
RE: Disclaimer and Language Problem - 10.Jun.2008 6:17:59 AM   
maroon.ibrahim

 

Posts: 5
Joined: 4.Jun.2008
Status: offline
Sir,

I'm still in the evaluation period and I didn't take the decision for purchasing it till I know if this option could be arabic enabled.

I don't have a customer ID and my License Key is demo, what shall I do?

Thank you for your cooperation in this matter

Yours Sincerely,

(in reply to John Letourneau)
Post #: 6
RE: Disclaimer and Language Problem - 10.Jun.2008 11:34:16 AM   
John Letourneau

 

Posts: 923
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
Maroon,

Go ahead and submit a ticket so our support deptartment can take a further look at your issue.  As evaluation goes you are elegible for support.  For your customer ID please enter EVAL and for the license key you can do the same.

_____________________________

Regards,
John Letourneau - Technical Support Representative
GFI Software - www.gfi.com

(in reply to maroon.ibrahim)
Post #: 7
RE: Disclaimer and Language Problem - 17.Jun.2008 4:00:18 AM   
maroon.ibrahim

 

Posts: 5
Joined: 4.Jun.2008
Status: offline
OK I did submit.

Hope they can help and find me a way to start using this software.

thank you again for your support.

Regards,

(in reply to John Letourneau)
Post #: 8
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