Device Scan
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Device Scan - 27.Aug.2008 6:05:58 AM
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j.kissener
Posts: 5
Joined: 16.Jun.2008
Status: offline
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Hello,
i want to use the device scan tool.
On most computers I get the following error message: 'Failed to enumerate devices on this computer'
I am using GFI EndpointSecurity 4, Build 20080215
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RE: Device Scan - 27.Aug.2008 9:03:12 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Is the remote registry service enabled on the machines you are trying to scan?
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Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Device Scan - 27.Aug.2008 9:26:07 AM
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j.kissener
Posts: 5
Joined: 16.Jun.2008
Status: offline
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On some computers the remote registry service was not running.
The error message was: 'Connect to remote registry failed with: (errno 53)'
After starting the service I got the message that I have posted first.
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RE: Device Scan - 27.Aug.2008 9:58:33 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Are all the machines joined to the same domain? Could there be a credentials issue?
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Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Device Scan - 28.Aug.2008 4:49:19 AM
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j.kissener
Posts: 5
Joined: 16.Jun.2008
Status: offline
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All machines are joined to the same domain.
The services/agents on the machines are running with rights of system account.
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RE: Device Scan - 28.Aug.2008 10:05:58 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Can you access the registry from the GFI machine of the remote machines (Start -> Run -> Regedit -> Then connect to a remote registry?)
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Device Scan - 28.Aug.2008 11:03:36 AM
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j.kissener
Posts: 5
Joined: 16.Jun.2008
Status: offline
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Yes, there is no problem to connect to the registry of the client in the described way.
For me, it looks like the scan tool works not with vista systems.
I have tested the tool with 4 or 5 XP-systems and it worked fine.
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RE: Device Scan - 28.Aug.2008 11:06:15 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Will you please open a support ticket with us at http://support.gfi.com so we can address this issue?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Device Scan - 24.Sep.2008 5:35:46 PM
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gflogin
Posts: 22
Joined: 3.Jan.2008
Status: offline
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I have this problem too on my 2 vista computers, and I have no problem connecting to the remote registry of the 2 computers. I'm using GFI ESEC 4.0 20080215. Any solutions or suggestions on how to fix this.
Thanks
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RE: Device Scan - 24.Sep.2008 5:58:19 PM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
Status: offline
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Will you please open a support ticket with us at http://support.gfi.com so we can address this issue?
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Device Scan - 25.Sep.2008 6:13:45 AM
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Arielle
Posts: 289
Joined: 15.Sep.2006
Status: offline
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To perform a Device Scan ESEC needs to connect to the device manager of the machine. By default Vista doesn't allow remote access to the device manager but you need to enable it manually. To enable it do the following on the Vista machine.
1. Start > gpedit.msc
2. Go to Computer Configuration \ Administrative Templates \ System \ Device Installation
3. Double click on "Allow Remote Access to the PnP interface" and enable the policy
4. Restart the machine
_____________________________
Arielle Bonnici - Quality Metrics Analyst
GFI Software - www.gfi.com
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