Delete and notify has no threat report

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Delete and notify has no threat report - 2.Jun.2009 9:28:06 PM

ict

Posts: 25
Joined: 18.Jan.2009
Status: offline

Hi, has anyone come across this one? Since updating to the latest build

Version:
10.0

Build:
20090526

When I do a 'Delete and Notify' the user get the delete notification email with From, To, Subject all there but under Threat Report its blank.

From
"XXX@XXX.sa.edu.au"

To
XXX@XXX.sa.edu.au

Subject
test

Threat report

The threat report exists in Qtine but not in the email.

I have done a complete uninstall except for the Data folder, rebooted server

I also have an open ticket with the local GFI support, but no fix yet.

Cheers

Post #: 1

RE: Delete and notify has no threat report - 3.Jun.2009 2:51:00 AM

benvincenti

Posts: 139
Joined: 30.Apr.2008
Status: offline

ict,

This issue will be addressed in the case you opened. This would be beneficial as we would be able to gather some logging and samples from your GFI MailArchiver machine.

Could you kindly give me the case number so that I can follow it up?

Regards,
Ben Vincenti

GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security
Tel: +44 (0) 1784 448 838

(in reply to ict)

Post #: 2

RE: Delete and notify has no threat report - 3.Jun.2009 7:16:51 PM

ict

Posts: 25
Joined: 18.Jan.2009
Status: offline

Local ticket number(Asia Pacific) is 376237,

C:\Program Files\GFI\ContentSecurity\WwwConf\debuglogs\QFE_ItemDetails.log
I can see a failure message every time I do a delete and notify: 2009-05-28,15:42:23,800,1,"#0000216C","#00000030","info ","QFE_ItemDetails","Delete Notify failed : Thread was being ab2009-05-28,15:42:23,800,1,"#0000216C","#00000030","info ","QFE_ItemDetails","Delete Notify failed : Thread was being aborted." Cheers

(in reply to benvincenti)

Post #: 3