Dashboard - by SPAM filter
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Dashboard - by SPAM filter - 24.Sep.2008 10:55:47 AM
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CITIsupport
Posts: 6
Joined: 25.Mar.2008
Status: offline
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Hi all
First off, ME14 appears to be a big improvement on previous versions - hardly see any SPAM in inbox now, and false positives are down 
New dashboard is a great idea - but "SPAM blocked by each SPAM filter" appears as an empty chart. I've left it running for a couple of days now, and nothing. Email flow chart is working - I assume they use the same charting tool?
Any ideas what I've done wrong?
Thanks
Paul
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RE: Dashboard - by SPAM filter - 24.Sep.2008 12:53:07 PM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Paul,
Can you restart the GFI MailEssentials Attendant Service and then open the dashboard? Let me know if this starts showing data at this point.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Dashboard - by SPAM filter - 26.Sep.2008 5:59:43 AM
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CITIsupport
Posts: 6
Joined: 25.Mar.2008
Status: offline
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Hi John
Thanks for your input - I restarted the service yesterday morning and left it all day, no change.
I assumed the next step would be to restart the server, so I did this last night. Unfortunately, it doesn't appear to be stopping any SPAM now - and the original problem still isn't resolved.
Looking at the real-time dashboard - it isn't moving, so I guess a service isn't working. I've checked services, and all three MailEssentials services are working:-
- Enterprise transfer
- Legacy attendant
- Managed attendant
Help please!
Paul
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RE: Dashboard - by SPAM filter - 30.Sep.2008 7:23:43 AM
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Hotzenwalder
Posts: 5
Joined: 14.Oct.2007
Status: offline
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Had the exact same problem, but we were able to resolve it by restarting all the GFI services. No reboot was necessary. I wonder why it stopped though.
< Message edited by Hotzenwalder -- 30.Sep.2008 7:25:50 AM >
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RE: Dashboard - by SPAM filter - 30.Sep.2008 8:30:25 AM
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CITIsupport
Posts: 6
Joined: 25.Mar.2008
Status: offline
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Eventually got around the problem by uninstalling - restart - reinstalled - worked.
Thanks for your help.
Paul
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RE: Dashboard - by SPAM filter - 1.Oct.2008 1:59:34 AM
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Hotzenwalder
Posts: 5
Joined: 14.Oct.2007
Status: offline
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Is there also a solution without reinstalling? It worked yesterday, but when I checked this morning the statistics were empty again (everything zero). What is the cause of this?
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RE: Dashboard - by SPAM filter - 2.Oct.2008 9:58:47 AM
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kruizer
Posts: 4
Joined: 2.Oct.2008
Status: offline
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I'm with you, I have a system that does not show the statistics. I've restarted the services, but really do not wish to uninstall and re-install...
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RE: Dashboard - by SPAM filter - 2.Oct.2008 10:15:08 PM
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chrishill
Posts: 4
Joined: 12.Oct.2005
From: QLD, AUS
Status: offline
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I to have noting showing in statistics - is there something we need to turn on to make it do something?
I unstalled and reinstalled and first attempt notinng came through status either, on second reinstall status is working (which I assume means some blocking is occuring again) but still not a single count in the statistics tab?
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RE: Dashboard - by SPAM filter - 3.Oct.2008 5:56:00 AM
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CITIsupport
Posts: 6
Joined: 25.Mar.2008
Status: offline
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Sorry - I wasn't very clear in my reply, reinstalling got the SPAM filter to work again - but I still don't have a bar chart, or whatever it should be, for "SPAM blocked by each SPAM filter".
I gave up, as I would rather have SPAM working than see the stats...
Paul
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RE: Dashboard - by SPAM filter - 6.Oct.2008 10:55:51 AM
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kruizer
Posts: 4
Joined: 2.Oct.2008
Status: offline
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It would be nice to have both. It's not on all the servers I support. Generally version 14 is a huge improvement over version 12, but I'll be happier when we can get statistics cooking again.
I'm not sure that it doesn't have something to do with your logging settings...
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RE: Dashboard - by SPAM filter - 6.Oct.2008 11:17:14 AM
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kruizer
Posts: 4
Joined: 2.Oct.2008
Status: offline
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RSP - You da man. By specifiying a new reporter file, and giving it some time, my statistics are in my dashboard!
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RE: Dashboard - by SPAM filter - 6.Oct.2008 11:20:17 AM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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I'd like to take the credit, but it was mbelcher's suggestion!
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RE: Dashboard - by SPAM filter - 6.Oct.2008 11:28:08 AM
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kruizer
Posts: 4
Joined: 2.Oct.2008
Status: offline
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Then he earns kudos from me!
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