Critical Failure
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Critical Failure - 2.Sep.2008 3:26:32 PM
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adpro
Posts: 7
Joined: 24.Jan.2006
Status: offline
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I had two clients today being experience items could not be processed and outside people were getting bounce backs saying that the Security software could not process the item. I rebooted the servers and the issue went away. Has anyone else had this happen today? Around 12pm EST.
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RE: Critical Failure - 8.Sep.2008 3:08:08 PM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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adpro,
Are you still receiving this error or has it been resolved? There were some issues regarding BitDefender updates last week that may have resulted in the errors you were seeing but have since been worked out with BitDefender.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Critical Failure - 22.Sep.2008 4:59:33 PM
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raxip
Posts: 12
Joined: 3.Apr.2007
Status: offline
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after the whole bit defender issue my bit defender is runing again but now also get this error everytime it check for updates...
BitDefender files was successfully downloaded. But a failure occured when updating local engine files.
any
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RE: Critical Failure - 23.Sep.2008 3:35:32 AM
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HenrikAT
Posts: 2
Joined: 23.Sep.2008
Status: offline
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Hello everyone.
We have also have the exact same thing happening.
BitDefender failure leading to the entire AV Enginge failing.
Bitdefender failing with the error:
BitDefender files was successfully downloaded. But a failure occured when updating local engine files
Although we have found that just restarting all affected services such as the GFI and SMTP services is enough to get Mailsecurity back on track again.
I have read in other threads in this forum that this was supposed to have been fixed, but I can only concur with adpro that it has not been fixed, at least not for version 8.1
Last good update of BitDefender files was 09/09/08.
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RE: Critical Failure - 23.Sep.2008 7:09:40 AM
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christophers
Posts: 22
Joined: 16.Aug.2007
From: Malta
Status: offline
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Hi HenrikAT
If you are running MSEC 8.1, can you try to delete the BitDefender files and then trigger a manual update from the MSEC UI?
To do this, follow these steps:
1. Stop the MSEC services.
2. Clear the following two directories:
(i) the BD engine dir - C:\Program Files\GFI\MailSecurity\AntiVirus\Avx
(ii) the BD downloads dir - C:\Program Files\GFI\MailSecurity\AutoUpdates\Avx
3. Restart the MSEC services.
4. Trigger a manual BitDefender update from the MSEC UI.
Let us know if this solves your problem.
_____________________________
Christopher Spiteri
Senior Software Developer
GFI Software - www.gfi.com
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RE: Critical Failure - 23.Sep.2008 10:30:27 AM
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raxip
Posts: 12
Joined: 3.Apr.2007
Status: offline
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thanks
i did as requested but now get
failed to retrieve virus engine version information.. this is after it down loaded the manual update...
did i clear out too much?
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RE: Critical Failure - 23.Sep.2008 10:54:31 AM
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raxip
Posts: 12
Joined: 3.Apr.2007
Status: offline
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it just needed some time .. it now works .. thanks Christopher....
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RE: Critical Failure - 23.Sep.2008 11:20:56 AM
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christophers
Posts: 22
Joined: 16.Aug.2007
From: Malta
Status: offline
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Yes, the "Failed to retrieve virus engine version info" message was displayed because there were no BitDefender engine files during the time it took to apply the downloaded updates.
My apologies if this caused concern - I should have specified it beforehand.
Thanks for letting us know that the problem is solved.
< Message edited by christophers -- 23.Sep.2008 11:23:58 AM >
_____________________________
Christopher Spiteri
Senior Software Developer
GFI Software - www.gfi.com
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RE: Critical Failure - 26.Sep.2008 4:32:55 AM
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HenrikAT
Posts: 2
Joined: 23.Sep.2008
Status: offline
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Can also verify that manual clearing of BitDefender files and then doing a manual update seems to have solved the problem.
Thanks for the help christophers.
// HenrikAT
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RE: Critical Failure - 14.Oct.2008 5:20:03 PM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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HenrikAT,
Thanks for letting us know.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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