Could GFi suggest some HTML disclaimers that actually work?
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Could GFi suggest some HTML disclaimers that actually w... - 24.Jul.2008 5:45:13 AM
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neilrobb
Posts: 19
Joined: 7.Nov.2007
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I have written the most basic HTML disclaimer for our company, but ME12 still posts the disclaimer in every email reply.
I'm getting no where - it seems even the most basic HTML, such as a web address is not being identified and it therefore posting in every email reply!
Could Gfi suggest some guidelines or perhaps an example of HTML to use in a disclaimer that WILL get identified and not be posted in every email reply? Is it just me experiencing this problem? - could other users perhaps let me know if they use HTML disclaimers and they're working, i.e. NOT posting in every reply?
We're using the latest build of ME12 on W2K3 Server with Exchange 2K3, Mail Archiver and Mail Security.
I really don't want to fork out another £300 for exclaimer which seems to identify HTML disclaimers properly and stops them posting in email replies twice, keeping the email size down and helping our company look more professional!
Please help!
Neil
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 7:56:44 AM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
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This works for me, edited in Word, so you could probably tidy it up!
<P class=MsoNormal style="BORDER-RIGHT: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP: windowtext; PADDING-LEFT: 0cm; BACKGROUND: aqua; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext; TEXT-ALIGN: justify; mso-border-alt: solid windowtext .5pt; mso-pagination: none; mso-layout-grid-align: none; mso-padding-alt: 1.0pt 4.0pt 1.0pt 4.0pt"><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: 'Courier New'"><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: 'Courier New'">The information in this e-mail and any files transmitted with it is confidential and may be legally privileged. It is intended solely for the addressee and others authorised to receive it. If you are not the intended recipient, any disclosure, copying, distribution or action taken in reliance on its contents is prohibited and may be unlawful.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></SPAN></P>
<P class=MsoNormal style="BORDER-RIGHT: windowtext; PADDING-RIGHT: 0cm; BORDER-TOP: windowtext; PADDING-LEFT: 0cm; BACKGROUND: aqua; PADDING-BOTTOM: 0cm; BORDER-LEFT: windowtext; PADDING-TOP: 0cm; BORDER-BOTTOM: windowtext; TEXT-ALIGN: justify; mso-border-alt: solid windowtext .5pt; mso-pagination: none; mso-layout-grid-align: none; mso-padding-alt: 1.0pt 4.0pt 1.0pt 4.0pt"><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: 'Courier New'">The opinions expressed in this message are that of the sender and not necessarily those of MY COMPANY. If you have received this e-mail in error please notify <B style="mso-bidi-font-weight: normal">postmaster@MYDOMAIN.COM</B><o:p></o:p></SPAN></P>
<P class=MsoNormal align=center><o:p><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: 'Courier New'"><FONT face=Arial>MY COMPANY is registered in England, Company No. MY NUMBER, VAT No. MY VAT</FONT></SPAN></o:p></P>
<P class=MsoNormal align=center><o:p><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: 'Courier New'"><FONT face=Arial>MY ADDRESS</FONT></SPAN></o:p></P>
<P class=MsoNormal align=center><o:p><SPAN style="FONT-SIZE: 10pt; COLOR: blue; FONT-FAMILY: 'Comic Sans MS'; mso-bidi-font-family: 'Courier New'"><FONT face=Arial> Telephone: MY PHONE NUMBER</FONT></SPAN></o:p></P>
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 9:11:56 AM
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DrewE
Posts: 476
Joined: 28.Apr.2008
From: Cary, NC
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Neil,
I believe this issue is more or less related not to the disclaimer being in HTML or Text but the actual email. Try sending some plain-text emails multiple times to see what happens. It also seems to be directly related to the SIZE of your disclaimer. Longer disclaimers seem to be detected better by our software.
_____________________________
Drew Easley - Technical Support Representative
GFI Software - www.gfi.com
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 10:10:03 AM
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neilrobb
Posts: 19
Joined: 7.Nov.2007
Status: offline
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Drew,
I have sent multiple plain-text emails and the disclaimer IS working, its doing what it should and NOT double posting.
Could you please have a look at the size of our HTML disclaimer (click here) and let me know your thoughts on it please? This HTML disclaimer IS double posting? Does it meet your SIZE requirements?
Neil
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 10:14:42 AM
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neilrobb
Posts: 19
Joined: 7.Nov.2007
Status: offline
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RSP,
Thanks very much for posting your HTML example - as its very different from ours (click here to view) I don't think I can code the HTML in your disclaimer to match ours unfortunately.
Do you think our disclaimer is perhaps asking too much from ME12 to identify it and stop it from posting on every reply? I think it looks pretty straightforward.
Neil
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 10:41:40 AM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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I'm not an HTML guru by any stretch of the imagination, but as a 2nd pair of eyes, the first line of it looks wrong to me:
<align=left>
Is this valid? I thought "align" was an attribute applied to something else.
As for your other question, no, it's not unreasonable - indeed I have one setup that has a default disclaimer for the domain plus a group-based disclaimer detailing site-specific details, and even this complex setup works fine. DrewE also said bigger is better when it comes to disclaimers.
I seem to remember something similar happening with me previously though. I'll see if I can dig it out.
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 10:48:15 AM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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Given what's been said in your other thread, please try this disclaimer:
<p>Think Global Recruitment<br>Tel: +44 (0) 131 240 1291<br></p>
<p><a href="http://www.thinkgr.com"><IMG src="[link=http://www.thinkgr.com/userfiles/file/tgr.jpg]http://www.thinkgr.com/userfiles/file/tgr.jpg[/link]" alt="" width="104" height="87" hspace=0 border=0 align=baseline></a><br><a href="www.thinkgr.comhttp://www.thinkgr.com">www.thinkgr.com</a></p>
<br><b>Accountancy Worldwide International Recruitment Forums & Interview Trips</b><br>Sydney, Melbourne, Auckland - September 2008<br>Dublin - November 2008<br>London - March 2009<br>Johannesburg - May 2009<br>Visit <a href="www.accountancyworldwide.comhttp://www.accountancyworldwide.com">www.accountancyworldwide.com</a> for more information<p>Do you know any adventurous, positive and talented finance professionals who are interested in working overseas? Please let us know about here <a href="www.thinkgr.com/referhttp://www.thinkgr.com/refer">www.thinkgr.com/refer</a></p>
<p><b>Think Global Recruitment is recognised as an Investor in People organisation</b></p>
<p><font face=Verdana size=1><font color=#ADADAD>The information in this email and any files transmitted with it is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorised. If you are not the intended recipient be advised that any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients, any opinions or advice contained in this email are subject to terms and conditions expressed in the governing client engagement documents. Think Global Recruitment Ltd. registered office 93 George Street, Edinburgh, EH2 3ES, Scotland. Co. Reg No. SC 208981. Australia - ABN 56 119 299 759. New Zealand 1592561</font><font color="#ADADAD"></font></p>
Please say if you want me to remove this information.
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 10:49:00 AM
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neilrobb
Posts: 19
Joined: 7.Nov.2007
Status: offline
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Thanks RSP - appreciate this feedback. Would you be able to post some examples of your other larger disclaimers if its not too much time consuming?
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 11:05:02 AM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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Can you post the source of the message body that's been double-disclaimered, removing any information like addresses?
< Message edited by RSP -- 24.Jul.2008 11:15:14 AM >
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 11:15:29 AM
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neilrobb
Posts: 19
Joined: 7.Nov.2007
Status: offline
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Thanks RSP - I've popped the body of the email thats been double disclaimered on this link - click here
Neil
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 12:40:55 PM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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Ok, I stand corrected - this disclaimer thingy has been putting multiples on since about August last year (I tend not to scroll down the messages that far!), and I believe the only thing that changed, except possibly Exchange patches, was the version of ME12 that was on the server.
I'll do some investigation and see if I can determine the exact time it failed.
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RE: Could GFi suggest some HTML disclaimers that actual... - 24.Jul.2008 2:36:45 PM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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It looks like the 20071005 build broke this.
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RE: Could GFi suggest some HTML disclaimers that actual... - 28.Jul.2008 3:23:46 PM
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John Letourneau
Posts: 1124
Joined: 28.Apr.2008
From: Clayton, NC
Status: offline
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Neil,
The disclaimer module searches for each word in the disclaimer and looks for them in the e-mail. With text only messages, this is simple as there are no formatting tags that get in our way. However, with HTML formatted emails, when the disclaimer wraps to a new line, sometimes the software cannot detect the disclaimer properly. Our developers have indicated that this is by design, and are aware that this will result in multiple disclaimers being tagged to e-mails. There is, at this time, nothing else we can do to prevent this from happening.
_____________________________
Regards,
John Letourneau - Senior Technical Support Representative
GFI Software - www.gfi.com
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RE: Could GFi suggest some HTML disclaimers that actual... - 29.Jul.2008 4:22:12 AM
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RSP
Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline
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quote:
There is, at this time, nothing else we can do to prevent this from happening.
Except perhaps look back at the code and find out why it broke with the 20071005 build...
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