Cannot open GFI Mail Security Switchboard

	Forums Register Login My Profile Inbox Address Book My Subscription My Forums Member List Search FAQ Ticket List Log Out

Cannot open GFI Mail Security Switchboard

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Web & Mail Security] >> GFI MailSecurity >> Cannot open GFI Mail Security Switchboard

Page: [1]

Message

<< Older Topic Newer Topic >>

Cannot open GFI Mail Security Switchboard - 27.Aug.2009 3:12:11 AM

hncv6

Posts: 40
Joined: 1.Jul.2009
Status: offline

Hi everyone, I hope some can help me solve my problem. When I try to open the GFI Switchboard, it doesnt open, but the switchboard.exe is running on the task manager. What do you think is the problem? I dont have anti-cirus installed.

BTW as an additional info, I can only open it when my server went to fresh restart. and if I close the switchboard or the mail security, it wont be open the second time I want to open it. IT is happening only on Mail Security, Mail Essentials is working fine.

Thank you guys in advance for the help.

Regards..

Post #: 1

RE: Cannot open GFI Mail Security Switchboard - 28.Aug.2009 1:36:57 AM

dkrueger

Posts: 90
Joined: 8.Jul.2009
Status: offline

When you close the switchboard when you opened it after a fresh reboot, does the switchboard.exe remain in the task manager process list?

_____________________________

Dietmar
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to hncv6)

Post #: 2

RE: Cannot open GFI Mail Security Switchboard - 29.Aug.2009 5:26:26 AM

hncv6

Posts: 40
Joined: 1.Jul.2009
Status: offline

no, but the second time i open it will stay in the task manager, do you think it has problem with the memory?

(in reply to dkrueger)

Post #: 3

RE: Cannot open GFI Mail Security Switchboard - 1.Sep.2009 6:48:13 AM

dkrueger

Posts: 90
Joined: 8.Jul.2009
Status: offline

Do you have any file / process based antivirus software running? Please disable it temporarily.

Go to Start -> Settings -> Control Panel -> System
Through �Advanced� tab access the Performance Settings
Change to Data Execution Prevention tab
Enable "Turn on DEP for essential Windows programs and services only"
Reboot the server

Does the issue persist?

_____________________________

Dietmar
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to hncv6)

Post #: 4

RE: Cannot open GFI Mail Security Switchboard - 2.Sep.2009 4:49:25 AM

hncv6

Posts: 40
Joined: 1.Jul.2009
Status: offline

I dont have any anti-virus installed in the server. And yes that is the current settings, the DEP already enabled. Thanks!

(in reply to dkrueger)

Post #: 5

RE: Cannot open GFI Mail Security Switchboard - 2.Sep.2009 9:33:59 AM

dkrueger

Posts: 90
Joined: 8.Jul.2009
Status: offline

You might want to open a case with our support hncv6 in regard of this case.

_____________________________

Dietmar
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to hncv6)

Post #: 6

RE: Cannot open GFI Mail Security Switchboard - 2.Sep.2009 1:12:34 PM

hncv6

Posts: 40
Joined: 1.Jul.2009
Status: offline

What do you mean case? is it free of charge? I am following all your advices and none of them seems fail to work? Is it a bugs in GFI Mail Security?Or I am just missing some configuration?

(in reply to dkrueger)

Post #: 7

RE: Cannot open GFI Mail Security Switchboard - 4.Sep.2009 6:42:42 AM

dkrueger

Posts: 90
Joined: 8.Jul.2009
Status: offline

You can open a support case if you have a valid service level agreement for MailSecurity. The form to open a ticket is located here: http://support.gfi.com/Support/supportrequest.aspx?lcode=en

It might be easier to troubleshoot via that channel.

_____________________________

Dietmar
GFI Software
Blog-Twitter-YouTube-Facebook

(in reply to hncv6)

Post #: 8