Cannot connect with Bulk Export tool
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Cannot connect with Bulk Export tool - 27.Mar.2008 7:20:00 AM
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AMacdonald
Posts: 55
Joined: 31.Jul.2007
Status: offline
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I'm sure I'm missing something very simple and obvious here, in which case feel free to laugh at me.
I cannot connect to MA4 with the bulk export tool. I am running it on the MA server but the URL I enter is not accepted. I've tried it fully qualified and unqualified. I've tried it as http://127.0.0.1.... I've opened the MA interface in IE on the server and copied the URL across but I always get a "404 - Not found" error when connecting using the Bulk Export tool.
So, what am I doing wrong? MA is working perfectly normally and is accessible from the server and remotely.
< Message edited by AMacdonald -- 27.Mar.2008 7:24:07 AM >
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RE: Cannot connect with Bulk Export tool - 28.Mar.2008 3:48:16 AM
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AMacdonald
Posts: 55
Joined: 31.Jul.2007
Status: offline
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I've now tried copying the bulk export folder to my workstation with the same result. "404: Not found" when connecting. Yes, the URL is definitely correct.
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RE: Cannot connect with Bulk Export tool - 29.Mar.2008 4:32:18 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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Hi
Do you have multiple web sites hosted on your IIS by a chance? Do you use any proxy (e.g. ISA) that may affect HTTP redirection?
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: Cannot connect with Bulk Export tool - 31.Mar.2008 4:26:24 AM
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AMacdonald
Posts: 55
Joined: 31.Jul.2007
Status: offline
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No to both I'm afraid. The server hosts only MA and everything is within our intranet so no proxy involved.
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RE: Cannot connect with Bulk Export tool - 2.Apr.2008 12:02:56 PM
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JanZoet
Posts: 576
Joined: 20.Feb.2008
Status: offline
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Hello AMacdonald,
Can you please verify the version and build of MailArchiver that you are running?
Also, is this the only MailArchiver installation in your network?
Kind regards,
_____________________________
Jan Zoet
Technical Support - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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RE: Cannot connect with Bulk Export tool - 3.Apr.2008 2:37:56 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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Hi
I suggest you try the following URL from the browser on the MAR machine:
http://localhost/mailarchiver/services/search.asmx
This should open a search service interface page. From there click "Connect" and then "Invoke".
Let us know the result and any error messages you will encounter
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: Cannot connect with Bulk Export tool - 7.Apr.2008 10:07:56 AM
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AMacdonald
Posts: 55
Joined: 31.Jul.2007
Status: offline
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We are running MA4 build 20070616 and have only a single server.
The link posted above gives the same 404 error. However, a slightly modified link for our installation where the root is nwwmailarchive, http://localhost/nwwmailarchive/services/search.asmx gives the following:
Client found response content type of 'text/plain; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
System.InvalidOperationException: Services/Store.asmx Web Service method name is not valid.
at System.Web.Services.Protocols.HttpServerProtocol.Initialize()
at System.Web.Services.Protocols.ServerProtocolFactory.Create(Type type, HttpContext context, HttpRequest request, HttpResponse response, Boolean& abortProcessing)
Which is, at least, a nice change.
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RE: Cannot connect with Bulk Export tool - 8.Apr.2008 10:13:36 AM
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JanZoet
Posts: 576
Joined: 20.Feb.2008
Status: offline
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Hello AMacdonald,
This issue is currently being handled by e-mail support. The reference number(s) used are:
CAS-62789 - AMacdonald
NOTE: We have sent you an email on the address that you have registered over the forums with.
Should you require any updates or further information, kindly contact us using the support form at the following link:
http://support.gfi.com/supportrequestform.asp
Kind regards,
_____________________________
Jan Zoet
Technical Support - GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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