CPU Usage monitor issue

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CPU Usage monitor issue - 20.Sep.2005 8:29:00 AM

wlahay

Posts: 2
Joined: 19.Sep.2005
From: Vancouver, BC
Status: offline

We are currently testing GFI to monitor out remote clients. We connect to each site via VPN and specify the authentication credentials in order to perform the monitoring tasks.

We are having an issue with the CPU monitoring in which we are receiving a status UNKNOWN.

The exact message is:
Status: Processing Error
Information: Function GetCpuUsage returned UNKNOWN

This is occuring with approximately 50% of the clients. They are running windows 2000 server as well as Windows 2003 server.

Any ideas?

Post #: 1

RE: CPU Usage monitor issue - 21.Sep.2005 3:10:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

Hi,

Check thread http://forums.gfi.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=11;t=000397 which should help.

(in reply to wlahay)

Post #: 2

RE: CPU Usage monitor issue - 22.Sep.2005 9:28:00 AM

wlahay

Posts: 2
Joined: 19.Sep.2005
From: Vancouver, BC
Status: offline

Unfortunately I don;t think that article will be of any use to me... We currently allow all traffic across the VPN. There are no ports blocked to VPN traffic.
Any other ideas?

(in reply to wlahay)

Post #: 3

RE: CPU Usage monitor issue - 23.Sep.2005 6:08:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

wlahay,

Please generate a set of troubleshooter files and send it over to me to support@gfi.com and we will check your issue further.

Please refrence the url of this thread in your mail.

(in reply to wlahay)

Post #: 4

RE: CPU Usage monitor issue - 27.Sep.2005 7:00:00 AM

Prof_Moriarti

Posts: 8
Joined: 26.Sep.2005
From: Spain
Status: offline

Hello
i have the same problem
In the Server that is running GFI server monitor 6
when i check the CPU usage it says that
Status: Processing Error
Information: Function GetCpuUsage returned UNKNOWN

But it only happens with that host, but with the others hosts it works fine.

i have installed VBscript 5.6 for windows 2003 and i think WMI is working fine, from the management console i can see that the WMI version is 3790.0000.

What can i do+

Thanks

(in reply to wlahay)

Post #: 5

RE: CPU Usage monitor issue - 29.Sep.2005 2:09:00 AM

Patrizia

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline

Profesor Moriarti,

What is the OS of the machine you are having this issue with?

Is the machine located in the same domain as the other machines which you are able to scan successfuly?

(in reply to wlahay)

Post #: 6

RE: CPU Usage monitor issue - 29.Sep.2005 2:48:00 AM

Prof_Moriarti

Posts: 8
Joined: 26.Sep.2005
From: Spain
Status: offline

The NSM is on a Windows 2003 Server Enterprise Edition

I�m able to monitor hosts with:
Windows 2000 Server
Windows 2000 Advance Server
XP
Windows 2003 Server Standard Edition
Windows 2003 Server Enterprise

Note: The NSM hosts ( that is the only one i have problems, has 2 Intel Pentium III 1300Mhz) Could have problems with that?

(in reply to wlahay)

Post #: 7

RE: CPU Usage monitor issue - 17.Oct.2005 9:33:00 PM

Nicks

Posts: 2772
Joined: 17.Mar.2003
Status: offline

From the Network Server Monitor machine, run the following command:

wmic /node:<CompterName> /user:<UserName> /password:<Passoword> cpu get loadpercentage

NOTES:
<ComputerName> should be changed for the ip address or machine name specified in Network Server Monitor.

<UserName> and <Password> should be changed of the credentials specified in Network Server monitor for the rule.

Let us know the results

(in reply to wlahay)

Post #: 8

RE: CPU Usage monitor issue - 21.Oct.2005 5:49:00 AM

Prof_Moriarti

Posts: 8
Joined: 26.Sep.2005
From: Spain
Status: offline

This is what is obtain:

C:\>wmic /node:150.175.45.247 cpu get loadpercentage
LoadPercentage

C:\>

C:\>wmic /node:150.175.45.247 /user:administrador /password:test cpu getloadpercentage
LoadPercentage

C:\>

C:\>wmic /node:150.175.45.246 cpu get loadpercentage
LoadPercentage
8

C:\>
--------------------------------------

As you can see in the first 2 test one with credentials, to the host 150.175.45.247 the answer is NULL

in the third test to other host the result is 8 so the last one works
[Frown]