Bulk Export Issue
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Bulk Export Issue - 25.Jul.2007 4:40:19 PM
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pcuevas
Posts: 9
Joined: 22.Aug.2006
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I am exporting emails to a mailbox with the Export Bult Tool, and while most emails end up restored to a mailbox, some email end up in the C:\Program Files\GFI\MailArchiver\Core\SMTP\Retry folders.
Why does tha happen?
CAn you explain how the exporting works, ie what directories it hits, why, etc??
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RE: Bulk Export Issue - 26.Jul.2007 3:04:45 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
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Hi
Make sure that you've configured your SMTP server correctly in the GFI MailArchiver settings and that this server allows relaying from the MAR machine
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Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: Bulk Export Issue - 26.Jul.2007 7:44:26 AM
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pcuevas
Posts: 9
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the smtp is setup correctly as most of the emails get exported, i am asking why do some end up in the retry folder?
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RE: Bulk Export Issue - 26.Jul.2007 9:49:46 AM
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Rodion
Posts: 834
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Hi
Emails rejected by the SMTP server are placed to the Retry folder and then retried every 3 minutes. The reason could be routing / relaying problem, antispam, etc
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Rodion Denisyuk
GFI Software Ltd
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RE: Bulk Export Issue - 26.Jul.2007 11:14:28 AM
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pcuevas
Posts: 9
Joined: 22.Aug.2006
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Thanks, can i change the 3 minute rule?
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RE: Bulk Export Issue - 26.Jul.2007 11:42:33 AM
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Rodion
Posts: 834
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Yes, from the Core\Data\SMTPSettings.xml file.
But may I ask why would you need this?
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Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: Bulk Export Issue - 26.Jul.2007 11:50:18 AM
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pcuevas
Posts: 9
Joined: 22.Aug.2006
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I am trying to figure out why this is happening. I see that it establishes connection, but it also seem like it is not connecting long enough or the connection terminates
2007-07-26,11:46:52,686,1,"#000015F4","#00000010","info ","SMTPSend","Process: finished processing failed emails"
2007-07-26,11:46:57,967,1,"#000015F4","#00000010","info ","SMTPSend","Process: there are [5877] files to process"
2007-07-26,11:46:57,967,1,"#000015F4","#00000010","info ","SMTPSend","Process: SMTP server[10.10.48.54], port[25]"
2007-07-26,11:46:58,077,1,"#000015F4","#00000010","info ","SMTPSend","Processing queue..."
2007-07-26,11:47:01,999,1,"#000015F4","#00000010","error ","SMTPSend","ERROR: Failed to process queue[System error: An established connection was aborted by the software in your host machine]"
2007-07-26,11:47:01,999,1,"#000015F4","#00000010","info ","SMTPSend","Process: finished processing emails"
2007-07-26,11:47:02,108,1,"#000015F4","#00000010","info ","SMTPSend","Process: copying failed mails to retry..."
2007-07-26,11:47:35,516,1,"#000015F4","#00000010","info ","SMTPSend","Process: finished processing failed emails"
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RE: Bulk Export Issue - 27.Jul.2007 3:12:35 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
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Hi
Try to connect to your SMTP server from MAR machine using telnet on port 25 and send an email manually
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: Bulk Export Issue - 27.Jul.2007 7:18:20 AM
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pcuevas
Posts: 9
Joined: 22.Aug.2006
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i tried that and i am able to send an email manually, what i would like to know is why in the smptsend log i am getting this
2007-07-26,11:47:01,999,1,"#000015F4","#00000010","error ","SMTPSend","ERROR: Failed to process queue[System error: An established connection was aborted by the software in your host machine]"
i do not have antivirus on the server neither
emails are coming over but they are trickiling in instead of a steady stream coming in, when i see the smtp session on my bridgehead server the connecton last at most 30 seconds, then it disconnects
because of this all the larger emails are not coming over since the session does stay connected long enough to send the large emails
< Message edited by pcuevas -- 27.Jul.2007 7:31:43 AM >
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RE: Bulk Export Issue - 27.Jul.2007 11:20:33 AM
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pcuevas
Posts: 9
Joined: 22.Aug.2006
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Is there anyway to contol the timeout for the smtp connection?
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RE: Bulk Export Issue - 30.Jul.2007 5:30:51 AM
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Nicks
Posts: 2771
Joined: 17.Mar.2003
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Hi,
Do you have any issues with large emails received from the internet?
What is the size of the smallest and largest files in C:\Program Files\GFI\MailArchiver\Core\SMTP\Retry?
Could it be that your mail server is rejecting large emails?
Thank you
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Nicholas Sciberras
GFI Software
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RE: Bulk Export Issue - 30.Jul.2007 10:45:11 AM
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pcuevas
Posts: 9
Joined: 22.Aug.2006
Status: offline
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Largest is 4 mb smallest is 3KB
I have received emals as large at 14 MB since i have disabled the size limits for the export to a mailbox.
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RE: Bulk Export Issue - 6.Sep.2007 12:17:14 PM
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Nicks
Posts: 2771
Joined: 17.Mar.2003
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Hi,
The error from the debuglogs seems to indicate that the connection has been closed by the remote server. Do you have any Anti-spam software that could be causing this?
Do the emails in the retry folder have anything in common? For example is the sender of the message always an external email address? This may indicate that Anti-Spam software is checking the SPF record for the domain, and is failing.
_____________________________
Nicholas Sciberras
GFI Software
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