Blank Remediate screen after finishing scan

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Blank Remediate screen after finishing scan

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Blank Remediate screen after finishing scan - 22.Oct.2009 8:37:21 AM

valexoud

Posts: 1
Joined: 22.Oct.2009
Status: offline

Hi.
After finishing the scan and click on remediate i see blank on the remediate part of the window.
This started happening this week on the patches only (not on service packs). The same issue occured on both our central site GFI server and the remote one.

Does anyone has an explanation on this? The only solution seems to be a clean install with the newest build. This shouldnt happen on an enterprise class product!

Version 9.0
Build 20081118

Thanks guys!

< Message edited by valexoud -- 22.Oct.2009 8:38:58 AM >

Post #: 1

RE: Blank Remediate screen after finishing scan - 22.Oct.2009 8:45:57 AM

DrewE

Posts: 1058
Joined: 28.Apr.2008
From: Cary, NC
Status: offline

Can you contact us at http://support.gfi.com/Support/support.aspx?lcode=en so we can best assist you?

_____________________________

Drew Easley - Technical Support Representative
GFI Software - www.gfi.com

(in reply to valexoud)

Post #: 2

RE: Blank Remediate screen after finishing scan - 2.Nov.2009 10:15:44 AM

kattywumpus

Posts: 3
Joined: 2.Nov.2009
Status: offline

We ran into the same issue. It would be helpful if support would post the answer here.

(in reply to DrewE)

Post #: 3

RE: Blank Remediate screen after finishing scan - 3.Nov.2009 2:54:08 AM

stelim

Posts: 62
Joined: 22.Aug.2005
Status: offline

Hi,

I notice that valexoud is not running the latest build.
I suggest you upgrade to the latest build (currently 20090709).

(in reply to kattywumpus)

Post #: 4

RE: Blank Remediate screen after finishing scan - 4.Nov.2009 12:09:34 PM

kattywumpus

Posts: 3
Joined: 2.Nov.2009
Status: offline

I installed the latest LanGuard build which remediation window issue but then all our scan came back green (Ok). Still we knew some servers were behind on patches these scan were incorrect. After installing the latest .NET patches the issue was resolved and the scan seem valid now.

(in reply to stelim)

Post #: 5

RE: Blank Remediate screen after finishing scan - 4.Nov.2009 12:17:33 PM

kattywumpus

Posts: 3
Joined: 2.Nov.2009
Status: offline

Of course I hit another issue, I'm trying to install the latest build of ReportPack but its failing to install due an issue with launching Microsoft Installer. The MSIEXEC command line parameter windows pops up indicating an incorrect parameters was passed to msiexec.exe. Any idea?

(in reply to kattywumpus)

Post #: 6

RE: Blank Remediate screen after finishing scan - 9.Nov.2009 3:18:31 AM

khoai_dao

Posts: 1
Joined: 9.Nov.2009
Status: offline

Hi, I am too! When I install new version, it's ok. However, after I deployed some computer it's blank again. Please help! Thanks

_____________________________

HHH

(in reply to kattywumpus)

Post #: 7