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Auto reply not working

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Auto reply not working - 2.Sep.2008 9:42:13 AM   
jdickons

 

Posts: 3
Joined: 2.Sep.2008
Status: offline 		Hello,

Just installed GFI Mail Essentials 30 Day Trial, the main feature we want to use is the auto reply but I can't get it working.

I'm trying to setup auto reply on one email address as a test.  I've turned off all Spam related options including directory harvesting.  Emails sent to the test email address are displayed in Mail Essentials monitor which tells me it's been processed ok, but with no mention of any autoreply.

I've also checked the inbound domains and all email domains are listed.  I'm running the currecnt ME version with Exchange 2003 on SBS 2003.  Trend Worry Free Advanced is also running on this box if that helps?

Any solution would be much appreciated.

James
Post #: 1
RE: Auto reply not working - 2.Sep.2008 7:16:00 PM   
RSP

 

Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline 		I have similar scenarios without issue (at least last time I checked). This only works on external to internal messages, not internal to internal.

Given that you've just installed, re-register the sinks (there's a .cmd file in the ME folder for this). Make sure you have the correct inbound domains - is ME filtering OK? Restart IIS (run IISRESET). See if you can make sense of the DebugLogs - debugging is (annoyingly!) enabled by default. Clear the logs, send an appropriate message, and immediately check the logs - this way you'll have lots less to wade through.

Post back your findings.

(in reply to jdickons)
Post #: 2
RE: Auto reply not working - 2.Sep.2008 10:29:50 PM   
jdickons

 

Posts: 3
Joined: 2.Sep.2008
Status: offline 		Still no luck.  I've done all posted by RSP and still not working.

I've found this in the AutoReplies.gfi_log.txt....

2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","CALL, MTAM_InitMessage3(dwContextID = [178634136], *pMessageID = [0], dwChannels = [238582552], iFlags = [0], pBag = [246161720])"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Initializing CMessageIDResources Class"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Set pointer to context class."
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Create imessage smart pointer."
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Attach imsg to smart pointer."
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Set pointer to pIMessage."
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","SUCC, CMessageIDResources Class Initialized = [14999528]"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","EXIT, [S_OK] MTAM_InitMessage3(dwContextID = [178634136], *pMessageID = [14999528], dwChannels = [238582552], iFlags = [0], pBag = [246161720])"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","CALL, MTAM_ProcessMessage3(dwMessageID = [14999528], *pResult = [0], dwChannels = [238582552], iFlags = [0], pBag = [246161720])"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","SUCC, Pickup Submission Module found in dwChannels = [238582552]"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Unique Message ID: [<24C56124DC095E4D93F9D25BE5DBF7E206578F@domain.local>]"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, dwNotExpired [1]"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Auto Replies module cannot process emails because it is disabled from the database"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","SUCC, MTAM_ProcessMessage3 processed successfully"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","EXIT, [S_OK] MTAM_ProcessMessage3(dwMessageID = [14999528], *pResult = [0], dwChannels = [238582552], iFlags = [0], pBag = [246161720])"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","CALL, MTAM_UnInitMessage3(dwMessageID = [14999528], dwChannels = [238582552], iFlags = [0], pBag = [246161720])"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","PROG, Deallocating CMessageIDResources Class = [14999528]"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","SUCC, CMessageIDResources Class Deallocated"
2008-09-03,10:27:15,099,1,"#00002918","#00002998","info   ","AutoReplies","EXIT, [S_OK] MTAM_UnInitMessage3(dwMessageID = [0], dwChannels = [238582552], iFlags = [0], pBag = [246161720])"

It seems "Auto Replies module cannot process emails because it is disabled from the database" would suggest a problem.  Any solutions?

Thanks
James

(in reply to jdickons)
Post #: 3
RE: Auto reply not working - 3.Sep.2008 6:43:12 AM   
RSP

 

Posts: 453
Joined: 31.Oct.2006
From: UK
Status: offline 		Right-click Auto Replies in the left pane, select Properties, and enable auto-replies. Or if it is enabled, disable it, click ok, go back in and enable.

(in reply to jdickons)
Post #: 4
RE: Auto reply not working - 3.Sep.2008 9:06:21 PM   
jdickons

 

Posts: 3
Joined: 2.Sep.2008
Status: offline 		Thanks RSP.  Enabling was all that was required.  Its now working fine.  It was so simple, shame its not meantioned in GFI's documentation.

Thanks again.

(in reply to jdickons)
Post #: 5
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