Archive false spam

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Archive false spam - 4.Nov.2009 8:40:10 AM

hubi777

Posts: 3
Joined: 13.Aug.2009
Status: offline

Hi,
sometimes the users get false spam in their (MailEssentials) spam-folder. The mail can be manually moved to the inbox-folder, but it would not archived.
Is there any way to archive these mails?

Thanks
Hubi

Post #: 1

RE: Archive false spam - 6.Nov.2009 11:05:23 AM

John Letourneau

Posts: 1659
Joined: 28.Apr.2008
Status: offline

hubi777,

In this scenario can you see if the message was delivered to the journal account? The best way to check this would be to use Exchange Message Tracking.

_____________________________

Regards,
John Letourneau - Technical Support Team Lead
GFI Software - www.gfi.com

(in reply to hubi777)

Post #: 2

RE: Archive false spam - 10.Nov.2009 2:29:04 AM

hubi777

Posts: 3
Joined: 13.Aug.2009
Status: offline

We use GFI MailEssentials 14 for Exchange.
Spam is send to a folder "spam" in the user inbox but not to the journal account.

(in reply to John Letourneau)

Post #: 3