(!!!) Timeout when inserting Users on Exclusions
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(!!!) Timeout when inserting Users on Exclusions - 2.Nov.2006 1:33:14 PM
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bsilvestre
Posts: 10
Status: offline
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First of all, I'm using the last build available, I also removed the Anti-Virus Software from the server, restarting every service even re-register the ASP_Net...
To make things even worst, I'm only archiving the Exclusion Users. 
When trying to insert a new User on the Exclusions List I always get a timeout page with this argument:
Server Error in '/MailArchiver' Application.
Request timed out.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Web.HttpException: Request timed out.
Source Error:
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:
[HttpException (0x80004005): Request timed out.]
Version Information: Microsoft .NET Framework Version:1.1.4322.2300; ASP.NET Version:1.1.4322.2300
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RE: (!!!) Timeout when inserting Users on Exclusions - 3.Nov.2006 3:03:55 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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Hello bsilvestre
Can you please explain at what moment the error is displayed? Is that happening when you click the drop-down or when you click Add? Did you try to add an email address?
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: (!!!) Timeout when inserting Users on Exclusions - 3.Nov.2006 5:49:19 AM
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bsilvestre
Posts: 10
Status: offline
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Hi Rodion,
It's very slow when I click the drop-down menu but this timeout happens just when I click "Add". I Tried adding an email also, but happens the exact same thing.
I recall this started to happen when we removed about 150 users from the exceptions list, after that trying to add a new user/email to that list resulted always in timeouts. we upgraded to the last build available hoping this would go away but still persists.
quote:
ORIGINAL: Rodion
Hello bsilvestre
Can you please explain at what moment the error is displayed? Is that happening when you click the drop-down or when you click Add? Did you try to add an email address?
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RE: (!!!) Timeout when inserting Users on Exclusions - 8.Nov.2006 11:58:25 AM
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bsilvestre
Posts: 10
Status: offline
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I still haven't got any answer from GFI regarding this matter. I am unable to insert new users on the Exceptions list, I have already opened a ticket and didn't have any answer to this!
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RE: (!!!) Timeout when inserting Users on Exclusions - 9.Nov.2006 9:00:20 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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Hello bsilvestre
How complex is your Active Directory structure? Is that a simple domain, tree or forest?
Where is the global catalog (GC) located?
How many mail-enabled users do you have in your domain/forest in total?
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: (!!!) Timeout when inserting Users on Exclusions - 9.Nov.2006 10:32:06 AM
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bsilvestre
Posts: 10
Status: offline
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The AD is not very complex, max 2 or 3 sub-Organization Units, just one domain.
we have about 270 mail-enabled users, but we are only archiving 80 mailboxes.
Bruno
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RE: (!!!) Timeout when inserting Users on Exclusions - 10.Nov.2006 5:49:13 AM
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Rodion
Posts: 834
Joined: 15.Nov.2004
Status: offline
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We would like to have a look at your troubleshooter files. Please follow the steps described here http://forums.gfi.com/General_Information/m_900727063/tm.htm
_____________________________
Best regards
Rodion Denisyuk
GFI Software Ltd
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RE: (!!!) Timeout when inserting Users on Exclusions - 13.Nov.2006 7:10:09 AM
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bsilvestre
Posts: 10
Status: offline
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Rodion,
I am sending the files as I write this post, let me know if you need anything else.
Best regards,
Bruno
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Ticket reference numbers - Solved - 20.Nov.2006 9:42:13 AM
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Patrizia
Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline
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This issue is currently being handled by e-mail support. The reference number(s) used are:
128433 - bsilvestre
Should you require any updates or further information, kindly contact forums@gfi.com and reference the url of this topic
< Message edited by Mark Busuttil -- 13.Dec.2006 8:19:02 AM >
_____________________________
Patrizia Caruana
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software
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