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[DSEC] DS internal error when scanning download

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[DSEC] DS internal error when scanning download - 8.Oct.2004 9:58:00 AM   
def0rm

 

Posts: 10
Joined: 7.Oct.2004
Status: offline 		hello,

I've got problem with DS6 20040528 on W2003 + ISA2004. When downloading a file through proxy, it's downloaded, but the scan fails with one of these messages (by turns):

GFI DownloadSecurity blocked file. Reason:
Security scanning engine didn't initialized because of internal Error.

GFI DownloadSecurity blocked file. Reason:
Security scanning engine didn't scan object because of interuption:Invalid pointer. Scanning engine will reinitiate. Try again

It looks it has something to do with the username i entered during installation of DS. There is a message in system event log:
DCOM got error "The operation completed successfully. " and was unable to logon ISA2\admin00 in order to run the server:
{7C63A1F5-2993-4D47-B1CB-1C2D1136939D}
This message appears just with the 'internal error' gfi failure reason.

I didn't find a way to edit or change the credentials. There is a key in registry under My Computer\HKEY_CLASSES_ROOT\AppID\{7C63A1F5-2993-4D47-B1CB-1C2D1136939D} containing username, but there is no password key (even i know i enter password during installation).

Anyone seen this problem?
Thanks for reply.
Post #: 1
RE: [DSEC] DS internal error when scanning download - 9.Oct.2004 9:33:00 AM   
Guest
 uninstall, reboot and install again with proper user settings [Wink]

(in reply to def0rm)
  Post #: 2
RE: [DSEC] DS internal error when scanning download - 10.Oct.2004 4:45:00 PM   
def0rm

 

Posts: 10
Joined: 7.Oct.2004
Status: offline 		still the same
isa is not part of the domain, so i hope i'm not wrong when i enter account of local admin instead of domain admin (as written in install)

(in reply to def0rm)
Post #: 3
RE: [DSEC] DS internal error when scanning download - 11.Oct.2004 8:47:00 AM   
Patrizia

 

Posts: 8474
Joined: 18.Aug.2003
From: Malta
Status: offline 		def,

Please send a set of troubleshooter files to support@gfi.com for investigation of this issue. Please specify the url of this thread to avoid having to repeat your issue.

(in reply to def0rm)
Post #: 4
RE: [DSEC] DS internal error when scanning download - 12.Oct.2004 7:59:00 AM   
def0rm

 

Posts: 10
Joined: 7.Oct.2004
Status: offline 		i already sent it to local support and they forwarded it. if needed i can send it directly to you

[ October 12, 2004, 01:59 PM: Message edited by: def ]

(in reply to def0rm)
Post #: 5
RE: [DSEC] DS internal error when scanning download - 12.Oct.2004 9:57:00 AM   
Guest
 >GFI DownloadSecurity blocked file. Reason:
>Security scanning engine didn't scan object >because of interuption:Invalid pointer. >Scanning engine will reinitiate. Try again

Most of the cases this is caused by GFISCAN.EXE COM OBJECT having wrong security credentials.
These credentials are set during installation of DownloadSecurity.
try to reinstall these security credentials by:

0. Stop ISA (DS services)
1. run ôSPser.exe ûu"
2. run ôSpser.exe ûregserver"
3. start everything and try DS scan.

(in reply to def0rm)
  Post #: 6
RE: [DSEC] DS internal error when scanning download - 12.Oct.2004 10:07:00 AM   
kano

 

Posts: 9
Joined: 11.Oct.2004
Status: offline 		hi!

I had exactly the same error (I used the AD administrator account)

I created a new user in my AD with admin and domain admin rights
then I uninstalled dlsecurity and installed it again, and used this new account for dlsecurity (instead of administrator account). I dont know if this is the reason, but now it works and that was the only thing I changed.

greetings, kano.

(in reply to def0rm)
Post #: 7
RE: [DSEC] DS internal error when scanning download - 13.Oct.2004 5:59:00 AM   
def0rm

 

Posts: 10
Joined: 7.Oct.2004
Status: offline 		DavidF: tried to reregister using spser.exe, but still the same. could it be problem if i have regional characters in the account's password?

[ October 13, 2004, 12:02 PM: Message edited by: def ]

(in reply to def0rm)
Post #: 8
RE: [DSEC] DS internal error when scanning download - 14.Oct.2004 6:02:00 AM   
Guest
 Yes... but if it so i need to fix it...
Enable Debug logging restart ISA make 1 http download reproducing problem
and send me zipped dseclog.txt from DS/debuglogs/ directory.

Thank you

DavidF@gfi.com

(in reply to def0rm)
  Post #: 9
RE: [DSEC] DS internal error when scanning download - 21.Oct.2004 3:57:00 PM   
def0rm

 

Posts: 10
Joined: 7.Oct.2004
Status: offline 		sorry for the delay. busy a bit [Smile]

tried reinstall and user with common chars pwd a no change.
there is this error in debuglog:
|SLOT|:0 EXECPTION! Scaninit Exception:The system cannot open the device or file specified. threadpos:12,inifilepath passed:C:\Program Files\GFI\DownloadSecurity\

dseclog.txt sent
thx <davidf>

[ October 21, 2004, 10:11 PM: Message edited by: def ]

(in reply to def0rm)
Post #: 10
RE: [DSEC] DS internal error when scanning download - 2.Nov.2004 4:58:00 AM   
def0rm

 

Posts: 10
Joined: 7.Oct.2004
Status: offline 		anything new on this please?

(in reply to def0rm)
Post #: 11
RE: [DSEC] DS internal error when scanning download - 11.Nov.2004 5:29:00 AM   
Guest
 Can you resend log file again.. i dont have it. Thanx

(in reply to def0rm)
  Post #: 12
RE: [DSEC] DS internal error when scanning download - 24.Dec.2004 1:55:00 PM   
petermilne

 

Posts: 6
Joined: 23.Dec.2004
Status: offline 		Was there any answer to this??

I am trying out DS6 with ISA2004/W2003 and getting the same error. I've tried a domain admin account and, after reinstalling, a local admin account.

Pete

(in reply to def0rm)
Post #: 13
RE: [DSEC] DS internal error when scanning download - 27.Dec.2004 10:23:00 AM   
petermilne

 

Posts: 6
Joined: 23.Dec.2004
Status: offline 		I just tried the same thing on a completely different workbench setup with the same result. [Mad] Help! [Confused]

(in reply to def0rm)
Post #: 14
RE: [DSEC] DS internal error when scanning download - 27.Dec.2004 7:58:00 PM   
Guest
 make sure you provide the correct information during setup, admin, password domain [Wink]

(in reply to def0rm)
  Post #: 15
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