"Trojan & Executable Scanner" is deleting, not using quarantine as configured.

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"Trojan & Executable Scanner" is deleting, not using quarantine as configured.

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All Forums >> [Web & Mail Security] >> GFI MailSecurity >> "Trojan & Executable Scanner" is deleting, not using quarantine as configured.

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"Trojan & Executable Scanner" is deleting, no... - 29.Jun.2009 12:38:46 PM

TonyS

Posts: 4
Joined: 23.Mar.2005
Status: offline

I can find no option to tell the Trojan & Executable Scanner to "delete" versus "quarantine". All of the configuration screens use the phrase "it will get quarantined", but offending e-mails are, in fact, deleted.

Using latest build of MailSecurity, version 10.0 build 20090526

< Message edited by TonyS -- 29.Jun.2009 12:39:56 PM >

Post #: 1

RE: "Trojan & Executable Scanner" is deleting... - 20.Jul.2009 9:03:20 AM

TonyS

Posts: 4
Joined: 23.Mar.2005
Status: offline

I'm losing attachments because they are getting deleted and not quarantined, like they should be...

Help? Anyone?

(in reply to TonyS)

Post #: 2

RE: "Trojan & Executable Scanner" is deleting... - 21.Jul.2009 6:41:23 AM

dkrueger

Posts: 90
Joined: 8.Jul.2009
Status: offline

TonyS,

1. If you look in the "Real Time Monitor" node in the MailSecurity configuration, what is listed for the mails in question?
2. Please check the directory "c:\program files\contentsecurity\mailsecurity\failedmails" for these mails?

_____________________________

Regards,

Dietmar Krueger
GFI Software - www.gfi.com
Web & Mail Security, Archiving & Fax, Networking & Security

(in reply to TonyS)

Post #: 3

RE: "Trojan & Executable Scanner" is deleting... - 29.Oct.2009 9:37:20 AM

TonyS

Posts: 4
Joined: 23.Mar.2005
Status: offline

All it says is "Item was deleted", with no real explanation as to WHY.

(in reply to dkrueger)

Post #: 4

RE: "Trojan & Executable Scanner" is deleting... - 2.Nov.2009 9:32:58 AM

Nicks

Posts: 2728
Joined: 17.Mar.2003
Status: offline

Hi,

How did you determine that the Trojan and Executable Scanner is deleting the messages? Do you have any other filters set to delete?

I would recommend that you enable "Log occurrence to this file" from the Actions tab in the Trojan and Executable Scanner configuration.

_____________________________

Nicholas Sciberras
GFI Software - www.gfi.com
Messaging, Content Security & Network Security Software

(in reply to TonyS)

Post #: 5